Job summary We are looking for someone to lead and manage our Practice, helping us to meet our objectives, whilst maintaining our strong values of providing a responsive, safe, and high-quality service for our patients, in a supportive and efficient environment. We strive to ensure that our team can work in a trusting and fulfilling environment in which they can develop, learn and thrive. You must be experienced, dynamic, highly organised and enthusiastic, with outstanding leadership skills, a good head for business and excellent communication and team skills. You will have vision, be adaptable, and conscientious. The successful candidate will work closely with the Partners, supported by excellent administrative and clinical teams, to ensure the smooth day to day running of the practice, fulfilling all necessary management duties as agreed with the Partnership Salary negotiable depending upon experience If interested, please complete the online application Informal discussions and visits are welcome Main duties of the job The post holder provides the direct day-to-day operational running of the practice, applying business insight to support smooth operations. The Practice Manager will work closely with the Partners in developing and maintaining an efficient and effective GP practice, we serve a diverse patient population, which requires strong leadership under pressure. Responsibilities include business planning, general management and leadership, staff management and development, financial/payroll systems and HR functions, systems development and overseeing compliance with GMS Contract whilst ensuring quality patient services is delivered at all times. About us We have an exciting opportunity for a Practice Manager to lead our successful established team at Skewen Medical Centre. Our Practice consists of 5 GPs, 2 Physician Associates, Nursing/Healthcare team which are supported by an admin/reception team covering approximately 9000 patients. We are a caring and committed team with a strong team ethos and a keen interest in GP training. Date posted 20 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A0770-25-0000 Job locations Queens Road Skewen Neath West Glamorgan SA10 6UH Job description Job responsibilities Job Summary: The post holder provides the direct day-to-day operational running of the practice, applying business insight to support smooth operations. The Practice Manager will work closely with the GP Partners in developing and maintaining an efficient and effective GP practice, we serve a diverse patient population, which requires strong leadership under pressure. Responsibilities include business planning, general management and leadership, staff management and development, financial/payroll systems and HR functions, systems development and overseeing compliance with GMS Contract whilst ensuring quality patient services is delivered at all times. Management and Planning Contribute to the practice development by staying informed on current primary care affairs and identifying potential threats and opportunities. Shape the practices direction by setting objectives and generating ideas for growth. Ability to lead, motivate and develop staff. Enhance communication and collaboration within the practice and with external agencies. Drive team performance by monitoring and evaluating outcomes against objectives. Contribute to service quality improvements by collaborating with Neath Cluster. Lead for patient complaints, zero tolerance and unacceptable behaviour. Plan and maintain the monthly rota for the clinical team ensuring appropriate levels of cover are in place. Record annual leave, study leave and sickness absences, providing administrative management for our trainee doctors. Lead for recruiting and appointing of clinical and administrative staff, ensuring job descriptions and adverts are advertised in a timely manner. Patient Care Align service development with local and national guidelines, ensuring compliance. Collaborate with Neath Cluster to meet our IMTP standards. Manage rotas and staff schedules, ensuring seamless service coverage, to minimise disruptions and ensure consistent patient care delivery. Proactively investigate and resolve patient complaints for improved patient relationships and reduce legal exposure, taking the lead in formal written complaints whilst following Putting Things Right process. Financial Management Manage practice accounts for efficient financial operations to ensure profitability, sustainable growth. Maximise practice income through efficient processes and resource allocation. Maintain and ensure practice accounting system is up to date. Monitor cash flow, forecasts, petty cash, invoicing and providing regular financial updates. Order stationary, cleaning products and oversee ordering system for clinical supplies. Excellent financial expertise for purpose of payroll, pensions and NIC contributions. Liaise with Accountants and ensure financial records are maintained and up to date. Human Resources & Professional Development Responsible for staff recruitment, retention, and skill development. Ensure compliance with employment laws and effective team deployment. Facilitate staff training, development, and appraisal systems. Mentor and support team members individually and collectively. Foster a culture of continuous improvement. Record and monitor sickness absences/annual leave for staff. Oversee absences to ensure smooth running of the Practice. Information Management and Technology Ensure compliance with information governance standards and annual staff IG training. Lead IT implementation and modernisation initiatives. Oversee and evaluate staff training and maintain data collection of compliance. Maintain the practices website and public-facing information channels. Source new systems to assist with patient delivery, i.e. telephone/clinical systems. Ensure our monthly data is updated on website and portal. Health & Safety Responsible for the upkeep and general maintenance of the building and leading on health and safety standards, managing occupational risks. Ensure Practice is compliant to meet its legal duties and adhere to risk management and health and safety policies. Stay updated on health and safety practices through regular training. Job description Job responsibilities Job Summary: The post holder provides the direct day-to-day operational running of the practice, applying business insight to support smooth operations. The Practice Manager will work closely with the GP Partners in developing and maintaining an efficient and effective GP practice, we serve a diverse patient population, which requires strong leadership under pressure. Responsibilities include business planning, general management and leadership, staff management and development, financial/payroll systems and HR functions, systems development and overseeing compliance with GMS Contract whilst ensuring quality patient services is delivered at all times. Management and Planning Contribute to the practice development by staying informed on current primary care affairs and identifying potential threats and opportunities. Shape the practices direction by setting objectives and generating ideas for growth. Ability to lead, motivate and develop staff. Enhance communication and collaboration within the practice and with external agencies. Drive team performance by monitoring and evaluating outcomes against objectives. Contribute to service quality improvements by collaborating with Neath Cluster. Lead for patient complaints, zero tolerance and unacceptable behaviour. Plan and maintain the monthly rota for the clinical team ensuring appropriate levels of cover are in place. Record annual leave, study leave and sickness absences, providing administrative management for our trainee doctors. Lead for recruiting and appointing of clinical and administrative staff, ensuring job descriptions and adverts are advertised in a timely manner. Patient Care Align service development with local and national guidelines, ensuring compliance. Collaborate with Neath Cluster to meet our IMTP standards. Manage rotas and staff schedules, ensuring seamless service coverage, to minimise disruptions and ensure consistent patient care delivery. Proactively investigate and resolve patient complaints for improved patient relationships and reduce legal exposure, taking the lead in formal written complaints whilst following Putting Things Right process. Financial Management Manage practice accounts for efficient financial operations to ensure profitability, sustainable growth. Maximise practice income through efficient processes and resource allocation. Maintain and ensure practice accounting system is up to date. Monitor cash flow, forecasts, petty cash, invoicing and providing regular financial updates. Order stationary, cleaning products and oversee ordering system for clinical supplies. Excellent financial expertise for purpose of payroll, pensions and NIC contributions. Liaise with Accountants and ensure financial records are maintained and up to date. Human Resources & Professional Development Responsible for staff recruitment, retention, and skill development. Ensure compliance with employment laws and effective team deployment. Facilitate staff training, development, and appraisal systems. Mentor and support team members individually and collectively. Foster a culture of continuous improvement. Record and monitor sickness absences/annual leave for staff. Oversee absences to ensure smooth running of the Practice. Information Management and Technology Ensure compliance with information governance standards and annual staff IG training. Lead IT implementation and modernisation initiatives. Oversee and evaluate staff training and maintain data collection of compliance. Maintain the practices website and public-facing information channels. Source new systems to assist with patient delivery, i.e. telephone/clinical systems. Ensure our monthly data is updated on website and portal. Health & Safety Responsible for the upkeep and general maintenance of the building and leading on health and safety standards, managing occupational risks. Ensure Practice is compliant to meet its legal duties and adhere to risk management and health and safety policies. Stay updated on health and safety practices through regular training. Person Specification Experience Essential Expertise in team leadership, with a track record of success. Proficient in fostering teamwork and ensuring employee satisfaction Experience in budgeting, monetary management, petty cash and invoicing Experience of driving and delivering change effectively Expertise in HR, employment law and holiday management Desirable Experience as a Practice Manager or Business Manager within the health care sector Familiarity with payroll and NHS pensions agency compliance Experience of rota management for medical team Qualifications Essential Degree or equivalent through training and experience Evidence of Commitment to continuing professional development Desirable Professional qualification in relevant subject Person Specification Experience Essential Expertise in team leadership, with a track record of success. Proficient in fostering teamwork and ensuring employee satisfaction Experience in budgeting, monetary management, petty cash and invoicing Experience of driving and delivering change effectively Expertise in HR, employment law and holiday management Desirable Experience as a Practice Manager or Business Manager within the health care sector Familiarity with payroll and NHS pensions agency compliance Experience of rota management for medical team Qualifications Essential Degree or equivalent through training and experience Evidence of Commitment to continuing professional development Desirable Professional qualification in relevant subject Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name SKEWEN MEDICAL CENTRE Address Queens Road Skewen Neath West Glamorgan SA10 6UH Employer's website http://www.wales.nhs.uk/sites3/home.cfm?orgid512 (Opens in a new tab)