Our client is an award-winning market-leading designer and supplier of textiles for hospitality, healthcare, and workspace customers (B2B).
This role is a pivotal hire for the business, aiming to facilitate an unrivalled customer experience as a key internal point of contact for customers within the UK market.
The Role
* Ensure sales orders are accurately prepared and dispatched per customer requirements.
* Answer customer questions - such as stock levels, alternatives, delivery dates, order status, and suitable use.
* Onboard new customer accounts.
* Record buying patterns and account leads.
* Fact-find customers to establish their potential buying patterns.
* Provide wider support to the team - including sample dispatch and project administration.
To be successful in this role you will need to be:
* Able to learn and retain knowledge of a wide range of products and services.
* Accurate and enthusiastic.
* Committed to customer excellence and responsible for your customers.
* A good and positive communicator.
* A demonstrator of initiative and good judgement.
* Confident, professional, and polite on the phone and in email.
* Calm, resilient, and able to solve problems.
* Committed to personal development and learning.
What’s in it for you?
* Salary based on experience.
* 25 days holiday + Bank Holidays (pro rata).
* Additional benefits include a bonus based on profit targets, Sick Pay (after 1 year’s service), pension scheme, social events, mentoring, in-house training, and career development.
For more information or to apply, please reach out to Amy Hutcheson or contact her directly at 01254 311477 or email.
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