British Airways Holidays
Our colleagues and customers are at the heart of everything we do. We're one of the UK's leading and most trusted tour operators. We provide holiday packages, hotels, car hire, and experiences via ba.com and the British Airways contact centres. From carefully selected hotels to our 24-hour support helpline, we take every element of our customers' holidays seriously.
About the role
At British Airways Holidays, the safety of our customers is an absolute priority. You will ensure the safety of our customers is managed by way of global hotel validation visits, incident investigation, and assessing online safety checklists; responding to findings to ensure British Airways Holidays featured products comply with Health, Fire & Safety standards.
This involves international travel every third week for up to approx. 5 days. You will fly out to a destination to check approximately three hotels a day, conducting safety checks and validating that all standards are met against a predefined checklist. Influencing the hotel partners you meet with on site, to ensure all checks can be carried out, and returning on your non-travel weeks to write reports, input your findings into our in-house safety system, and follow up on any actions that need to be taken by the hotel.
What you will be doing
* Conducting global on-site validation visits, assessing properties according to pre-defined Health, Fire and Safety criteria and writing comprehensive reports to agreed timescales.
* Reviewing Safety Policies for chain hotels as per the agreed processes and timescales.
* Identifying and escalating Health, Fire & Safety defects and reporting them to the correct team.
* Monitoring assigned high-risk areas and ensuring hoteliers comply with any restrictions imposed.
* Ensuring the prompt turnaround of assigned Coruson/AIR incidents, working with suppliers to address any issues and providing feedback to stakeholders.
* Supporting the department by identifying and implementing process improvements.
* Reporting into the Health & Safety Lead in a team of Executives, within the wider Health and Safety team.
What you will bring
* Proven knowledge and experience of Health, Fire & Safety standards and processes.
* Ability to undertake extensive global travel.
* Articulate and descriptive writing skills for report writing.
* Ability to work with overseas suppliers.
* Strong time management and planning skills.
* Open to learning new processes & procedures.
* Ability to work under pressure to timescales.
* Independent and self-sufficient with the ability to plan your own time and workloads.
* Strong influencing and people skills.
* Hold a full UK driving licence and have the confidence to drive abroad.
The following recognised certification would also be beneficial:
* Food Hygiene
* Health & Safety
* Fire Safety Auditing
* Swimming Pool Auditing
* Risk Assessment
* NEBOSH General certificate or working towards it.
The salary range for the role is £30,000 to £37,000 per annum (within this range depends on your relevant skills and experience).
This role works from our offices twice a week, with additional days as needed depending on meetings. Office days are co-ordinated so that colleagues in the same team are in the office together to collaborate in person. Mandatory days currently Tuesday/Thursday.
Closing date for applications is: 26th January. Please note - we may close this vacancy early if we receive lots of applications or business priorities change.
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