Job summary
Thepost-holder will work across Navigo Services as need dictates and on an ad-hocbasis as agreed to meet organisational need.
Members ofthe admin bank will assist in ensuring the service experienced is positive andservice user confidentiality is maintained at all times. Treat all visitors service users, families/carers, colleagues and all visitors with respect,dignity, courtesy and in accordance with Navigo Values.
Thepost-holder will be responsible for maintaining up to date knowledge on Navigopolicies, process and procedures and working within these at all times.
Thepost-holder will assist in administrative duties under direction from the AdminManager and Senior Administration staff within the provision of teamrequirements.
The post-holder will undertakerelevant duties required from time to time as requested by Management whichcorrespond to the general character of the post and is commensurate with thelevel of responsibility
To provide an efficient and effectiveadministrative/clerical support service across all areas of Infrastructure andOperational Services as required.
To provide an efficient and effective front lineservice to clients, staff, external agencies and members of the public, face toface, on the telephone and electronically.
Main duties of the job
To work within the Administrative Teams thatsupport services undertaking a range of routine admin duties underdirection photocopying, scanning and word etc
To undertake routine documentation processing ifrequired in area of service data entry of invoices which are collated,checked and recorded according to set guidelines
To undertake a range of accurate and well-presentedword processing duties and data inputting on the electronic system
To ensure that filing systems, (both manual andelectronic) are kept up to date and are accurate
To deal with a wide range of enquiries from thepublic and staff members, both face to face, over the telephone andelectronically, ensuring that all enquiries are dealt with in an efficientmanner, maintaining confidentiality at all times
To maintain excellent working relationshipswith all staff within the Teams, other employees, partner agencies and anyvisitors to the service areas
To ensure health and safety procedures areadhered to and actioned as necessary
To maintain confidentiality atall times and to comply with the Data Protection Act and Access to HealthRecords procedures
To comply with Health and SafetyRegulations and work within the policy guidelines of Navigo and maintain an upto date and proficient working knowledge of Navigo policies
To effectively manage compliancein mandatory training within the guidelines of Navigo
About us
NAViGO is a public service,not for profit and for the good of the community. We put people who use theservice first and in doing so hopefully liberate you to do the job you want todo and have fun while doing it, developing relationships with the localcommunity that are all about care.
In April 2011, NorthEast Lincolnshire mental health services became a not-for-profit socialenterprise called NAViGO.
Most people who use ourservices will continue to access them through the NHS. NAViGO is aboutcontinuing to provide the mental health and social care services that thepeople of North East Lincolnshire have come to expect: innovative services in avariety of settings, including peoples homes, GP practices and community-basedbuildings.
We will continue to workhard with our community to not only provide dynamic, innovative services, butto also break down the stigma and discrimination that is sometimes associatedwith mental health illnesses.
This social enterpriseis about working together with local people to create services that are ownedby the community, controlled by it, supported by it, loyal to it.
We are only interestedin delivering services that we would be happy for our own families to use.
Job description
Job responsibilities
Thepost-holder will work across Navigo Services as need dictates and on an ad-hocbasis as agreed to meet organisational need.
Members ofthe admin bank will assist in ensuring the service experienced is positive andservice user confidentiality is maintained at all times. Treat all visitors service users, families/carers, colleagues and all visitors with respect,dignity, courtesy and in accordance with Navigo Values.
Thepost-holder will be responsible for maintaining up to date knowledge on Navigopolicies, process and procedures and working within these at all times.
Thepost-holder will assist in administrative duties under direction from the AdminManager and Senior Administration staff within the provision of teamrequirements.
The post-holder will undertakerelevant duties required from time to time as requested by Management whichcorrespond to the general character of the post and is commensurate with thelevel of responsibility
To provide an efficient and effectiveadministrative/clerical support service across all areas of Infrastructure andOperational Services as required.
To provide an efficient and effective front lineservice to clients, staff, external agencies and members of the public, face toface, on the telephone and electronically.
Person Specification
Qualifications
Essential
1. Educated to GCSE level grade A to C or equivalent including Mathematics and Eng-lish Language
2. OCR / RSA II Typing or Word Processing or equivalent, or the ability to demonstrate an equivalent competency
Desirable
3. Previous NHS secretarial/ administrative experience
4. Knowledge of hospital administration procedures
Skills
Essential
5. Working knowledge of Microsoft Office packages.
6. Good IT Skills/Keyboard skills.
7. Effective organisational skills.
8. Ability to prioritise
9. Ability to use own initiative
10. Ability to work under pressure
11. Effective communication skills
12. Attention to detail and accuracy
13. Active and effective team member.
14. Adaptable and flexible in approach to working practice
15. Able to develop, establish and maintain positive relationships with others both internal and external to the organisation
16. Willingness to undertake further training as required
Desirable
17. Knowledge of mental health services
18. Knowledge of hospital administration systems
19. Knowledge of medical terminology
20. Audio Typing
21. Diary Management
22. SystmOne
Experience
Essential
23. Experience of working in a busy office envi-ronment
24. Ability to work to processes and set deadlines
Desirable
25. Experience of working in a team
26. Ability to deal with stressful situations and clients
27. Fire Warden trained or willing to work towards if required by area of service
28. First Aid trained or willing to work towards if required by area of service
29. Proof Reading trained or willing to work to-wards
30. Experience of working in a customer service environment
Knowledge
Essential
31. Has an understanding of and respect for confi-dentiality in relation to all aspects of work.
32. Understands the need for liaison with service users and their families sensitively, warmly and with empathy.
33. Must have a flexible approach to duties and working relationships.
34. Must be flexible with regard to working location dependent on the needs of the service.