Quality and Assurance Manager | Central Office, Lisburn Road, Belfast
Praxis Care - Head Office, Lisburn Road
Belfast
Job Summary:
The primary purpose of the role is to conduct internal quality audits in line with the organisation's quality improvement strategy and Internal Audit Policy, with the aim of helping ensure that Praxis Care services are safe and effective, and comply with both external regulations and standards, and with the organisation's internal policies and procedures.
The role will require regular travel, primarily to sites throughout Northern Ireland, England and the Isle of Man but also to the Republic of Ireland when required.
Important Information
Location: Head Office, Lisburn Road, 25 Lisburn Road, Belfast, Northern Ireland, County Antrim, BT9 7AA
Date Posted: 21st March 2025
Closing Date: 4th April 2025
Industry: Healthcare
Job Type: Full time
Salary: From £36,727.08 Yearly to £40,539.72 Yearly
About the role
Key Accountabilities:
* Carry out internal audits in line with the organisation's internal audit programme and provide an assurance that the organisation's services, including the environments in which care and support are delivered, are safe and effective, and that Praxis Care's risk management, governance and control processes are operating effectively.
* Provide written audit reports to all relevant parties following each internal audit, detailing the audit findings and any improvement action required.
* Monitor and report on the progression of quality improvement plan actions by services until satisfactory closure.
* As required, assist the Head of Quality and Governance to ensure the organisation is prepared for, and remains compliant with, the requirements of ISO9001 or other quality accreditations.
* As required, assist the Head of Quality and Governance to review the organisation's policies and procedures to ensure they reflect regulatory requirements and best practice, and are effective in providing clear guidance to all staff, and to help develop new policies as the need arises.
* As required, assist the Head of Quality and Governance to manage the organisation's corrective and preventive action schedule.
* Assist and contribute to the collation, analysis and delivery of corporate data on key qualitative management information as identified and agreed by the Head of Quality and Governance.
* Assist in the provision of high quality analysis and reports utilising empirical dashboard data, available from the organisations quality and governance dashboards and other sources.
* Support in the development of the QG Management Information System as required.
* Assist the Head of Quality and Governance to ensure Praxis Care meets its defined standards as outlined in all its legal, statutory, contractual (in relation to Care) and regulatory obligations.
* Support the HOQ to identify, escalate and manage any qualitative risks or weaknesses within these obligations.
* Ensure information is managed in line with all legislative requirements.
Requirements of the Role:
* You will be required to participate in the company performance management process.
* To adhere to and model the company values, behaviours and competencies at all times.
* To carry out all duties of the post in accordance with Praxis Care rules, regulations and policies.
* To carry out additional duties of the role and all other required duties as and when necessary.
* To participate in the organization's Out-of-Hours Consultancy Rota.
Criteria:
* Professional qualification in Social Work/Applied Social Studies / First Level Nursing
* OR Degree in the Health and Social Care Suite
* OR QCF Level 5 Diploma in Leadership for Health and Social Services (or equivalent)
*Candidates with Social Work/Applied Social Studies/ Nursing should be on a respective live register at the time of appointment*
Experience:
* 3 years' paid experience in the mental health, intellectual disability or autism field working within the health & social care sector.
* Demonstrate experience of supervisory management.
* Minimum of 1 years' experience contributing to an organization's quality strategy, including audit and policy development / review.
Attributes, Skills and Competencies:
* Full valid driving licence on application and access to own transport on appointment. (If a disability precludes an individual from holding a driver's licence, it should be stated how they can meet the mobility requirement of the post)
* Developed interpersonal and influencing skills.
* Ability to manage time, prioritise work and utilise a problem solving approach.
* Knowledge of recognised quality assurance systems.
* Demonstrate knowledge of the social care regulatory and standards frameworks.
* Demonstrate skills in document/report writing/dissemination.
* Proficient with Microsoft Office Packages (Word, Outlook, Excel, PowerPoint).
What you will need
Required criteria
* Professional qualification in Social Work/Applied Social Studies / First Level Nursing or Degree in the Health and Social Care Suite or QCF Level 5 Diploma in Leadership for Health and Social Services (or equivalent).
* 3 years' paid experience in the mental health, intellectual disability or autism field working within the health & social care sector.
* Minimum of 1 years' experience contributing to an organisation's quality strategy, including audit and policy development / review.
* Proficient with Microsoft Office Packages (Word, Outlook, Excel, PowerPoint).
* Full valid driving licence.
* Right to Work in the UK.
Desired criteria
* Knowledge of Quality Management Systems, such as ISO 9001.
* Knowledge of research methodology.
* Professional management qualification as recognised by HIQA/RQIA/R&I.
Praxis Care
Praxis Care is a leading provider of specialist care and support services for individuals with complex needs, supporting individuals with mental ill health, learning disabilities, autism and dementia. The organisation is committed to delivering personalised, compassionate care that promotes independence and improves the quality of life for the individuals they serve. With innovative programs and a dedicated team, Praxis Care focuses on creating positive outcomes, empowering people to lead fulfilling lives while actively supporting communities across the UK, Ireland and Isle of Man.
If you are interested in a role that is rewarding, varied and positively impacts the lives of those we support, then we want to hear from you.
Our benefits
Why Join Praxis Care?
* Great Work Environment: Compassionate, supportive, and inclusive team culture.
* CARE for Your Physical & Mental Health: Access to occupational sick pay, a confidential counselling service, and employer-funded healthcare schemes.
* Financial Benefits: Competitive salary, pension plan, and refer-a-friend bonuses.
* Career Development: Continuous professional development with opportunities to gain recognized qualifications, such as QCF3/5, and clear career progression pathways.
* Work-Life Balance: Paid annual leave which increases with length of service, and flexibility in working hours.
* Other Perks: PPE provided, long service awards, savings via the Cycle to Work scheme, and coming soon, early access to earned wages through salary advance software.
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