Veterinary Receptionist - Thompsons Veterinary Surgery
Practice Site:
1. Thompsons Veterinary Surgery
Thompsons Veterinary Surgery
We have a great opportunity for someone looking to be a Veterinary Receptionist and join our friendly and supportive team at Thompson Veterinary Surgery.
Location: Sutton-in-Ashfield
Contract: Permanent
Hours: 22 hours per week
Shift Pattern: Monday – Thursday with a 2:4 share in the Saturday rota
About CVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK:
Why work at Thompsons?
2. We truly have a family feel, we genuinely care about each other
3. Happy culture, we love to laugh
4. We retain extremely well, and have long-standing staff dating back 17 years
5. We are easily accessible from the M1 (6 minutes from junction 28)
6. Large spacious practice building with modern equipment and lots of natural light
7. Clients who are also like our family, long-standing and enjoy our sense of humour
About the role:
The role will be predominantly face-to-face and interacting with people and their pets. You will play a crucial role in ensuring smooth operations at the front desk. You will be responsible for greeting clients, scheduling appointments, answering inquiries, and providing general information about our services such as our Health Care Plan. You will be the first point of call for our clients, providing support and compassion.
Day-to-day duties of the role will include:
8. Answering phones and booking appointments
9. Responding to queries via phone, in person and email
10. Registering new clients
11. Completing insurance forms
12. Dispensing medications
13. Taking payments
14. And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we're looking for in our Veterinary Receptionist:
We are looking for an enthusiastic and motivated individual who has a positive outlook, an excellent work ethic, team spirit and a passion for animals.
15. Previous Receptionist experience is essential, veterinary experience is a plus!
16. Resilient with the ability to cope with potentially distressing and emotional situations
17. An excellent communicator with strong empathy
18. Excellent customer service skills and experience in dealing with members of the public
19. A positive attitude and excellent teamwork skills
20. Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so