Stratstone Bury St Edmunds is looking for a Service Advisor. The role Are you passionate about creating great experiences for customers? Are you a resilient person who enjoys working as part of a team in a fast-paced environment? If so, you’ll be a perfect fit at Stratstone. We love people who value exceptional customer experiences, in the same way that we do. Stratstone is committed to providing our customers with a premium level of service, –as a Service Advisor this is where you will play a critical role. It all starts with fully understanding the needs and wants of our customers, and delivering a wow factor service for them. Your profile Value every customer interaction either on email, in person or on the phone. Learn about your customers by building and nurturing relationships. It’s the small details that make the difference. Act as the vital link between customers and the workshop, collaborating with aftersales, parts, and sales teams. Rewards We grow our own talent We provide you with all the training and development opportunities you will need to succeed. Everyone is welcome We’re committed to building a truly inclusive culture and diverse workforce. We want you to be yourself at work – and thrive. We have a generous benefits including: 33 days holiday (including bank holidays), Birthday off (we like to celebrate) great pension, generous commission schemes, reward savings, and much more – a whole A4 page to be exact When we say we care about your wellbeing, we mean it. You’ll have access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting).