Restaurant Manager
Oversee daily operations to drive revenue and maintain high standards and product quality in a grill-driven restaurant offering international dishes with British soul, delivering all-day dining and a social hub at the heart of Escapade.
Maintain a positive and motivating work environment while upholding the restaurant's standards, policies, and procedures, and develop a team to deliver exceptional service and experiences to all guests.
Key Responsibilities:
* Create and implement a best-in-class and award-winning guest experience, building strong relationships with guests and fostering a friendly and inviting atmosphere.
* Hire, train, schedule, and supervise bartenders, waiters, and support staff, providing ongoing training to ensure staff knowledge of food and beverage offerings and customer service best practices.
* Ensure food and drinks are prepared and presented according to established standards and recipes, maintaining cleanliness and organization of the restaurant area to meet health and safety regulations.
* Enhance revenue generation through upselling, cross-selling, and achieving add-on sales.
* Handle unexpected situations and challenges, offering suitable solutions and assistance to ensure guest satisfaction.
* Liaise with various hotel departments to ensure smooth operations and seamless guest experiences.
Key Relationships:
* Residence Owners
* Escapade Silverstone Guests
* Escapade Silverstone Management and Staff
* Silverstone Senior Management Team
Knowledge, Skills, and Qualifications:
* Previous experience in a supervisory or management role within a 4-star or 5-star hotel is mandatory.
* Superb knowledge of quality food & drink, up to date with current trends.
* Hands-on approach with a passion for service and the highest attention to detail.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Proactive and good at problem-solving, with the ability to manage staff ratios and deliver consistent standards.
* Strong interpersonal skills.
* Financial acumen and the ability to manage budgets.
* A Personal Alcohol Licence is preferable.
* A good command of the English language. Additional languages are advantageous.
* Has an immaculate level of personal grooming, exudes style and sophistication.
* Competent in using IT systems (Point-of-sale) and software including Microsoft Office.
* Full clean UK driving licence.