Telford
Fulfilment
Full time
Permanent
The Whittan Group is the largest manufacturer of steel storage products in the United Kingdom. Operating through a number of market leading brands; we design, manufacture, and install storage solutions for commercial and industrial environments in the UK and Europe.
Join our dynamic team as an Order Management Coordinator, where you will play a key part in supporting our customers and sales teams by managing the journey of customer orders from start to finish.
Over Time, Your Responsibilities Will Develop To Include:
* Receive and manage customer orders directly and/or via sales teams or customer portals.
* Work within the team to control shared inboxes to ensure emails are actioned appropriately and in a timely manner.
* Be responsible for reviewing and processing customer orders following business guidelines in terms of manufacturing capacities across different factory plants.
* Learn to recognize when customer orders or sales bills of materials and product codes don’t present correctly.
* Handle multiple customer orders and queries while working on new incoming orders in a busy environment.
* Learn to navigate the SAP system, understand order appearances, and enter them onto the system to track their journey through to completion and invoicing.
* Use a broad range of communication styles and choose the most effective way to communicate in various situations.
* Update and retrieve information on various customer portals and platforms.
Required Experience/Skills/Qualifications:
* Minimum A-C in Maths and English.
* Basic knowledge of Microsoft Office.
* Excellent data entry skills.
* Good telephone manner.
* Good time management skills.
* Ability to multitask and prioritize own workload.
Desirable Skills and Experience:
* Working knowledge of SAP.
* Full and valid driving license.
Company Benefits:
* Competitive salary.
* 33 days holiday per annum including bank holidays.
* Company pension.
* Life assurance.
* Employee discount scheme.
* Medicash scheme.
* Long service awards.
* Monthly STAR awards.
* Employee assistance programme.
* Support from trained mental health first aiders.
* Cycle2Work scheme.
* Flexi holiday scheme.
For more information, please contact HR@whittan.com.
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