Graduate Support Engineer - Central Coast and Newcastle
Philips is a leading global healthcare company aiming to improve 2.5 billion lives per year by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information, and Monitoring systems.
As you kick-start your career, you deserve the opportunity to work on projects that have real impact on the lives of millions, in a place where innovative collaboration is supported and flourishes, and where your personal and professional aspirations are encouraged.
Working at Philips is not just a career, but a career in which you’ll grow, make deep connections, work with inspirational minds, and make a lasting and measurable difference to the world.
An exciting opportunity has arisen for a Graduate Support Engineer in Central Coast (covering Gosford, Central Coast, and Newcastle including up to the Hunter region). Our Engineers are ambassadors of Philips, working collaboratively with the wider organization to provide exceptional service to our customers.
Your role:
* Executing technical service to the requests, problems, or planned service activities, which can be coordinated, scheduled, and prepared by the customer care center.
* Providing solutions using remote/onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders, and keeping the customer informed of the service status.
* Focusing on First Time Right ensuring there is a clear action plan, with parts (if required) and preparation such as diagnosis/troubleshooting information executed as per action plan before the onsite visit as necessary.
* Handling all feedback (safety & non-safety related) & escalations to ensure accurate and timely analysis, registration, and action.
* Seeking lead generation for sales or value-added service opportunities to deliver value.
You're the right fit if:
* You have a bachelor’s degree in engineering (Electrical and Mechanical), medical, or science-related major (maximum 2 years of related experience).
* Prior experience within an engineering, medical, or science-related environment preferred.
* Strong technical knowledge in engineering fundamentals (Certified Engineer/network engineer certification desirable).
* Logical problem solver who can work independently with strong interpersonal skills and willingness to learn.
* Good communication skills & proficient in Microsoft Suite.
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum.
If you are willing to proactively seek a project to improve the way we work and the service we provide our customers in the healthcare industry – apply now!
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.
Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.
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