Position Title: Monitoring Officer
Salary: £25,122 - £26,432 per year pro rata
Contract Type: Temporary
Position Type: Part Time
Hours: 18.5 hours per week
Work Pattern: 2 on 6 off Shift Pattern - Nightshift – 7pm to 7am
North Lanarkshire Council is seeking enthusiastic individuals to join our Community Safety Unit. The successful candidates will have a proactive approach to work and be committed to providing a safe environment for residents and visitors in North Lanarkshire.
Key Responsibilities:
1. Provide a call handling service, offering advice and assistance on anti-social behaviour (ASB) and out of hours Homeless (OOH Homeless) services.
2. Monitor CCTV and provide professional customer service to resolve enquiries and complaints efficiently.
3. Input data into relevant systems and assist in the collation of information and report production.
4. Assist retailers, partnership agencies, and other stakeholders while identifying and reporting faults.
5. Work in a secure environment and undertake radio and telephone communications as required.
Minimum Requirements:
1. Excellent communication skills and customer service experience.
2. Ability to work as part of a team and manage workload under pressure.
3. Moderate experience in a call centre background.
4. Knowledge of anti-social behaviour and homeless services is desirable.
5. Familiarity with IT systems, including Microsoft Office.
6. Flexibility in handling sensitive circumstances.
Additional Information:
The successful candidate will be required to obtain an SIA Licence, which includes a full police check, shortly after commencement in post. This post is temporary until 30/09/2025.
Benefits:
We offer a comprehensive benefits package, including 27 days annual leave and 6 public holidays, along with a wide range of health and wellbeing benefits. We also provide learning and development opportunities through our academy, LearnNL.
North Lanarkshire Council is a Disability Confident Leader and offers guaranteed interviews for disabled applicants who meet the essential criteria. We support service personnel, veterans, and care-experienced individuals with guaranteed interviews for eligible applicants.
Application Process:
To apply, please ensure that you submit an application form. CVs will not be accepted. For alternative formats of the application pack, please contact us.
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