JOB TITLE / LOCATION:
Inside Sales Rep / Warehouse Associate – Bromsgrove, United Kingdom
DESCRIPTION:
RBC Dodge Industrial Ltd is a manufacturer of bearings and mechanical power transmission products. This is an industrial Inside Sales Representative position with Warehouse Associate responsibilities. The Inside Sales Representative will be responsible for handling phone and email enquiries from customers, providing price and lead time quotations, and entering and tracking orders. Technical knowledge will sometimes be required to support customers. The Inside Sales Representative will need to be comfortable with creating and monitoring domestic and international shipments of goods. Supporting the management of daily warehouse operations will be equally important to the sales responsibilities in this role.
ESSENTIAL FUNCTIONS OF THE ISR ROLE:
* Handle telephone and email enquiries from customers
* Provide price and lead time quotations to customers via telephone and email
* Process purchase orders from customers into sales orders via Sage ERP system
* Ensure newly entered purchases orders from customers are acknowledged
* Create and monitor both domestic and international shipments of goods
* Provide technical data specs and literature to customers
* Provide technical support to customers to the best of your ability, including basic troubleshooting of bearing products
* When opportunities arise, convert competitor products to RBC / Dodge products
* Effectively communicate with US internal sales and other suppliers
* Identify areas for customer service improvement and contribute best practice suggestions
* Abide by company health and safety policies
ESSENTIAL FUNCTIONS OF THE WAREHOUSE ROLE:
* Receive, unload, and shelve incoming goods into the warehouse
* Pick ordered goods
* Package and prep outbound goods for shipment
* Inspect inbound and outbound goods for damage or defects
* Organize pallet storage and maximize warehouse capacity
* Use forklift and pallet truck to move palletized goods
* Identify areas for warehouse operation improvement and contribute best practice suggestions
* Abide by company health and safety policies
* Contribute towards maintaining a clean and organized warehouse
CANDIDATE PROFILE:
* Requirements
1. GCSE in Maths and English
2. Experience with Microsoft Office products (Outlook, Excel, Word, Teams)
3. Experience with ERP software (experience with Sage would be preferred, but not required)
4. Ability to operate a forklift, pallet jack, and other warehouse equipment (experience with a Bendi forklift would be preferred, but not required)
5. Driving licence preferred but not required
* Attributes
1. Team player with strong communication and organizational skills
2. Ability to move or lift heavy objects
3. Positive attitude
4. Goal driven