Lead a team of HEO HR Casework Consultants to ensure timely and efficient delivery of operational casework, in accordance with internal policy and employment law. Coach and support your team to perform, work flexibly and adapt quickly to changing priorities by allocating resources to the shifting needs of the team, reacting to unexpected peaks and trough periods in real time. Remain alert to emerging issues and trends, escalating where appropriate and/or taking preventative action in collaboration with key stakeholders and the wider team to reduce risk and improve outcomes for DWP and its people. Provide timely contributions to requests for information within DWP, including ministerial replies, FOI, and GDPR requests. Lead by example, providing inspiration, direction, and support to colleagues by clearly communicating corporate changes and strategic drivers for our work. Be an active member of our leadership team by taking a personal lead on key initiatives. Encourage teamwork within your own team and across other teams to support DWP people priorities. Communicate effectively and influence a diverse range of stakeholders to share HR expertise. Create a culture that promotes, supports, and delivers improvements to performance and customer service through strong, inclusive, and effective leadership. Person specification Essential Criteria Substantial leadership skills with an evidenced track record of influencing and improving service delivery, by addressing service concerns, building capability within teams and developing supportive and professional relationships with both customers and colleagues. (Lead Criteria) The ability to see the bigger picture, understand the links between people activities/interventions and business priorities/outcomes. Looking for service improvements while maintaining pace, flexibility and a positive mind-set. Adaptable written and verbal communication skills, with an ability to communicate often complex information confidently and professionally to a wide range of key stakeholders, some of whom may hold opposing views. An ability to critically analyse products and processes, including MI, to identify areas for action, resolving issues and making recommendations for improvements. Experience of working with HR policies, processes and guidance, and applying them in practice. Excellent organisational skills to manage own workload and support your team to manage theirs to meet strict deadlines. You must have achieved CIPD Associate membership or be willing to work towards this upon commencement of your role. Behaviours We'll assess you against these behaviours during the selection process: Leadership Managing a Quality Service Seeing the Big Picture Working Together Benefits Alongside your salary of 42,614, Department for Work and Pensions contributes 12,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. STAGE 1 - APPLICATION & SIFT As part of the application process, you will be asked to provide a Personal Statement of no more than 1,000 words against the essential criteria as outlined above. You will also be asked to complete a CV which is an on-line tool accessed through the Civil Service Jobsite and there is no requirement to upload your personal CV. Our CV element is short, and allows an initial check of eligibility, so please put the main content of your evidence and skills in your Personal Statement. Further details around what this will entail are listed on the application form. In the event of a large number of applications we will sift using the Lead Criteria to initially assess your application during the sift stage: "Substantial leadership skills with an evidenced track record of influencing and improving service delivery, by addressing service concerns, building capability within teams and developing supportive and professional relationships with both customers and colleagues." Candidates who pass the initial sift may be progressed to a full sift or direct to interview. If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. All candidates who are successful at the sift stage will be invited to attend a 45 minute virtual interview via Microsoft Teams. The interview will follow a blended approach which will help us access candidates experience, behaviours and strengths. To help you prepare and settle into the interview you will be sent the behaviour questions 3 days prior to your interview. These questions should be treated as confidential. The interview panel may ask you other questions which will not be shared in advance, including follow-up questions, and those about your experience, abilities, and strengths. Presentation If invited to interview you will be required to do a 5-minute presentation at the start of your interview to assess your leadership skills. Details of the presentation and what is required will be provided as part of the invite to interview. Sift and interview date are to be confirmed. Further information Find out more about Working for DWP A reserve list may be held for a period of 12 months from which further appointments can be made. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grscabinetoffice.gov.uk stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Infodisclosurescotland.co.uk New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. We recognise that AI may be helpful when applying for this role, b ut it is important to use it in the right way. Read our guide here on how to make the best use of GenAI while ensuring your application remains authentic and effective. The evidence you provide must relate to your own experiences. If evidence of plagiarism, or sharing of questions, information or answers throughout any part of the selection process is found, your application will be withdrawn. Examples of plagiarism can include: Presenting the work, ideas and experience of others as your own Copying content from an online/published source Using forms of Artificial Intelligence to produce application content which you present as your own Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should contact Government Recruitment Service via DWPRecruitment.grscabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .