Title/Grade : SC Manager, Service
* Grade will vary based on various metrics of the City.
Function : Fleet
Status : Exempt
Reports To : SC City Manager I
Salary: $65,000-$70,000
Major Responsibility: Responsible for the overall performance of the preventative maintenance and service repair of fleet vehicles to maximize fleet utilization and profitability for the City/District.
Essential duties include, but are not limited to:
* Develops, implements and communicates operating plans to maximize fleet utilization to business and company guidelines, directing and controlling the preventative maintenance and service repair of fleet vehicles.
* Manages performance of team members/employees against business plan by setting, communicating, monitoring and updating goals as needed for key performance indicators on a regular and consistent basis for service, including, but not limited to, technician productivity, percent out of service, warranty recovery versus parts and labor and overdue idle cars.
* Assesses out of service area on a daily basis to establish daily workload; holds daily pre-shift meetings with team members to review prior day performance and communicate daily workload and goals.
* Ensures all repair orders are completed and processed in accordance with established guidelines.
* Ensures warranty submissions meet or exceed business plan and all required documentation is submitted.
* Ensures timely completion of recalls, preventative maintenance and quality of vehicle repairs.
* Forecasts, budgets and manages key financial drivers including, but not limited to, S&W per day and warranty recovery.
* Oversees the ordering of parts, tools, and supplies.
* Manages and maintains appropriate vendor relationships and workload assignment, ensuring established service levels and quality standards are met and that all vendor management policies and procedures are followed.
* At bussing locations, oversees the repair and/or maintenance of all busses for the operation.
* Manages all areas of the employee lifecycle including hiring, onboarding, training, recognition and performance management of both managers and employees to enable a high performance culture.
* Manages all facets of employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner, in accordance with Company policies and partnering with Human Resources Business Partners where appropriate.
* Provides a safe work environment by ensuring all safety policies and practices are followed and maintained.
* May be required to perform other duties as assigned.
Key Experiences
Knowledge/Skills:
* Organizational and prioritization skills
* Financial acumen and forecasting skills
* Talent management and delegation
* Proven written and verbal communication skills
* Excellent investigation and problem solving skills
* Negotiation and vendor management skills
Experience/Qualifications:
* High School diploma required; 2-4 year college degree preferred (or equivalent in education, training or experience)
* Minimum of 2 years management experience of employees in related field (rental car, automotive shop or service oriented field)
* Valid driver’s license and successful background check
* Ability to work flexible schedules in a fast-paced environment that may include early morning, nights, or weekends, as determined by business needs
* Ability to lift 50 pounds and oversee multiple work areas
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