Alexander Mann Solutions are recruiting Corporate Customer Service Advisors to join our well-known financial client in Bolton.
* We’ll look to you to deliver successful outcomes for your corporate and commercial customers by responding to their queries and understanding their needs.
* You’ll be liaising with customers over the telephone to accurately collect information to solve their queries and provide a suitable outcome.
* You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis.
* Once you’ve completed your induction period and shown competence in the role, you’ll have the opportunity to work from home after 4 months of joining the role. Until then, the role will remain in office.
* On a hybrid schedule, you’ll still need to commit to a minimum of 2 days in every 5 weeks in the office so you can connect and learn with your colleagues.
Your day-to-day will include:
* Handling high volume inbound phone calls from corporate and commercial clients regarding credit and debit accounts.
* Communicating clearly and effectively with the customer, understanding the customer’s needs and issues.
* Resolving the customers' queries and providing a suitable outcome within targets and SLA’s.
* Being able to listen to the customer attentively and guide the customer through the next steps to resolving their issue or query.
The skills you'll need:
To excel in this role, you’ll have strong customer service abilities along with evidence of delivering excellent communication skills. You’ll work well in a fast-paced environment and have the ability to deliver to deadlines whilst handling a variety of queries.
You’ll also demonstrate:
* Excellent written and verbal communication skills.
* Attention to detail.
* Good organisational skills.
* Ability to work with policies and adhere to regulations.
* Previous telephony experience.
* Technology awareness and retention of knowledge.
* Team engagement both in the office and via Zoom meetings.
What else you’ll need to know:
* Start date: Monday 16th December 2024 or earlier if vetting checks are in place.
* Working hours: 35 hours per week Monday - Friday 9am - 5pm.
* Hourly rate: £13.60 per hour.
* Weekly Pay.
* Office Location: Parklands, Bolton, BL6 4SD.
* 6 month contract with the possibility of extension.
Job Type: Full-time
Pay: £13.60 per hour
Expected hours: 35 per week
Schedule:
* 8 hour shift.
* Day shift.
* Monday to Friday.
* No weekends.
Work Location: In person
Reference ID: NWG01652
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