In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide-body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England. The purpose of this role is to be the key point of contact for developing, maintaining, reviewing and issuing departmental Key Performance Indicators (KPI) to support order book, intake and output needs including S and Op reporting and demand visibility across the business and driving delivery performance and improving customer satisfaction by engaging cross functionally across Safran Seats. An office-based role, the role demands an analytical individual who can recommend improvements and implement changes to improve visibility of accurate data to the Aftermarket Operations team across the seats business and the end user (Customer). Key Responsibilities Develop, produce and analyse KPIs to define Aftermarket performance. Facilitate and drive through continual improvements activity as needed. Produce ad hoc reporting throughout the aftermarket business as needed. Set up, maintain and document systems and operating procedures as required. Commercial reporting on all aspects of sales forecasting, intake and output and producing recommendations on actions and highlighting trends. Co-ordinate, report on and analyse all Intake opportunities across Safran Seats GB and develop monthly reporting and analysis for demand management schedule. Liaise with Supply Chain to provide Forecast and SOP data. Support the programme support and services manager to produce and ensure delivery to schedules for aftermarket projects in agreement with supply chain. Co-ordinate and communicate all aftermarket operational business needs from a sales opportunity perspective to all stakeholders. Complementary Description Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in-house in the UK. We focus on: Our People We believe in and fostering the conditions for diversity and inclusion to thrive. We develop our colleagues' skills and build opportunities so you can shape our future. We create a trustworthy workplace to support you, as you dare to act and innovate. We encourage collaboration and mutual support between you and your colleagues. Sustainability Our people are at the heart of our success, as we work together to achieve our mission: contributing to a safer and more sustainable aviation. We are tackling the biggest challenges in aerospace, with a commitment to work to decarbonise the industry by 2050. Global Mobility As part of the Safran Group, across our businesses, we are market leaders in aerospace, defence, and space; there is always potential for future mobility in the UK and internationally. Job Requirements Candidate skills: Good level of ERP understanding. General manufacturing awareness (an understanding of the general principles of manufacturing). Advanced Excel User. Minimum 2 years experience of supply chain. Good standard of English and numeracy. Knowledge of aftermarket. Experience working in high volume, fast-paced environment. Commercial Awareness. Customer Focused. Continual Improvement Attitude. Able to prioritise workload. Comfortable communicating at various business levels to include internal and external customers. Problem solving skills – ability to analyse trends and communicate findings. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to hear from you Benefits 25 days holiday UK Bank Holidays. Benefits Programme, with schemes such as cycle to work, technology savings, retail discounts and access to private healthcare. Career Progressions opportunities such as company sponsorship and further training courses. Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave, and flexible working. Equality & Diversity initiatives with internal groups for workplace engagement and involvement. STEM engagement with schools, colleges and universities and Charitable activities for all. Specificity of the Job Based in UK future travel possible. Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defence and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.