Why Join Apex Hotels This is a new role at Apex Hotels where you’ll join our expanding Technology Team.You will receive a warm welcome into the Apex family on joining us as a Infrastructure Support Analyst where you will be responsible for supporting and monitoring all installed systems and infrastructure. This Includes the installation, configuration, testing and maintenance of operating systems and application software. As Infrastructure Support Analyst, you'll also play a key part in projects across the business with excellent opportunities for learning and development. Role Overview: Reporting to the Technology Service Delivery Manager, you’ll provide support to our internal customers by liaising with the Technology Team, 3 rd Party Helpdesk and other Support Providers to resolve incidents and requests in a timely manner. You’ll also: Support the joiners and leavers processes – create and deprovision user accounts, setup hardware for new starters and recover hardware from leavers Maintain and assist with the development of end user computing within the business including maintaining the Windows endpoint estate. Assist in the configuration, deployment, and repair of end-user devices. Working with the Tech Team and system owners to ensure Apex standards and processes are adhered to. Keeping documentation and inventory up to date. Assist with day-to-day security checks and procedures. Configure and maintain the internal Endpoint Management Solution. Assist with Backup configuration and monitoring. This is a hybrid role, with a minimum expectation of 4 days a week in our Edinburgh Head Office and on call support of 1 week in 5. This role supports all of our business areas across the UK. The role is based in Edinburgh, however it has responsibility for supporting the group on-site and remotely therefore may require travel to our individual UK sites. About you: We are looking for someone who has the drive and determination to work in a fast paced and changing environment. We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: HND in IT related subject, or equivalent professional qualifications/experience. Experience in a fast-paced IT support environment. Excellent working knowledge of deploying and managing computer and mobile device hardware. Excellent working knowledge of Windows infrastructure, knowledge of Hyper-V and Windows server technologies are highly desirable. Fundamental knowledge of networking principles – (LAN, IPv4, DNS, DHCP, Firewalls, Managed Switches, VLANs). Knowledge and experience of supporting the Microsoft 365 suite (MS Office, Teams, SharePoint). Strong technical background with an ability to give instructions and advice to a non-technical audience. Working knowledge of Active Directory. Working knowledge of Telephony and SharePoint desirable. Experience supporting Technology in a Hospitality business is desirable but not essential. You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 30 days holiday Training and development from day one Employee events and celebrations Inhouse company interactive employee communication APP Entry to our state-of-the-art gym and pools Healthy meals to enjoy while you're working. Access to an external Employee Assistance Programme Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date. £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you’ll also receive …… Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family. Involvement in our employee of the quarter and annual recognition schemes Long service recognition Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two 50% discount in our restaurants Cycle to Work Scheme Discounted room rates for employees, friends, and family Spa treatments and product discounts Critical Illness & Life Assurance cover We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey. If this is you,Click Apply. We look forward to hearing from you