Operations manager - feed in tariff

Description



No day will be the same - here are some of the highlights

We are looking for an Operations Manager to provide leadership for our FIT Scheme, a crucial function in enabling our next-generation energy services. You will be accountable for meeting Ofgem regulatory requirements, overseeing compliance, and leading the team to achieve operational efficiencies. Your leadership will be key in managing end-to-end operations across multiple teams and stakeholders, ensuring accurate payments, compliant and efficient processes, and championing continuous improvement.
As the Feed-in Tariff Operations Manager within Generator Services, you will take the lead in managing the complete generator journey, reflecting our core values.

Responsibilities:
* Operational Management: Lead FIT scheme management and administration at Good Energy, ensuring accurate and timely generator payments and reporting performance to senior leadership via KPIs.
* Regulatory Compliance: Ensure processes strictly adhere to Ofgem regulations, proactively identify improvements, and serve as the key contact for regulatory audits.
* Process Improvement: Identify and implement efficiencies to enhance FIT operations, aiming for excellent customer service, reduced errors, and streamlined administrative processes.
* Team Leadership: Manage and support FIT operations teams, conducting regular performance reviews to foster team and individual development.
* Stakeholder Engagement: Collaborate with internal and external stakeholders, including Ofgem and customers, to drive innovative solutions, system improvements, and data-informed decisions.
* Data Analysis & Reporting: Monitor performance, track KPIs, and report timely, accurate, and relevant information to senior leadership to inform decisions and drive efficiencies.



What you'll need to succeed

Essentials
* Previous Operational Leadership and team management skills
* Strong knowledge of the Feed-in Tariff Scheme or the willingness and ability to learn this at speed.
* Ability to make decisions at pace and to identify challenges and implement effective solutions quickly.
* Excellent communication skills to interact with teams, senior leaders, and external stakeholders and understand customer needs
* Experience in streamlining process to improve operational efficiency.
* Ability to identify inefficiencies and implement cost-saving strategies.
* Ability to interpret and analyse operational metrics to drive decision-making.
* Highly organised, able to prioritise and have exceptional attention to detail
* Work closely with data teams to provide high quality, quantitative information, to inform decisions and development in a way that is easily accessible and understood.
Desirables
* Previous energy experience within the UK energy industry



Benefits you can rely on

Great allowances for hybrid working:
🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.

📖 £500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.

🎁 15% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.

💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

See more of our benefits here .
We’re Good Energy. Our aim is to help one million homes and businesses to cut their carbon by 2025 – by becoming a one stop shop for everything green…

We supply truly renewable electricity sourced from over 2,500 independent British generators. We are the only home energy supplier that's a Certified B Corporation, and we are a Which? Eco Provider for Energy. We install heat pumps, an essential tool for getting homes off gas. We support customers to generate and store their own power, by installing solar panels and battery storage. We also develop innovative tariffs to pay small generators fairly for what they export; and to get households involved in balancing the grid too.

If you’re ready to make combatting the climate crisis your job, and believe in our values of being, fair, straightforward, focused, and inclusive; then we want to hear from you. Let’s power a cleaner, greener future together.

Find out more about what makes us different here.

Our Commitment
We're a Committed Member of Inclusive Employers and value people’s differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.

Where are we?
Our office is based in Chippenham, Wiltshire and is conveniently located near the train station, providing green travel options for travel, as well as fast connections to Bristol, Bath, Swindon and London. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges.

We promote work-life balance and flexibility through hybrid working, which combines both remote and office work. It provides our people with the opportunity to tailor their work schedules to suit their individual needs and preferences while maintaining productivity and engagement.