At Coast Capital, we’re not dreaming about a better future, we’re building one.
As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.
Customer Services Representative - Meadowtown Branch
Jan 30, 2025
Location(s): Meadowtown Branch
Job Type: Part Time
myWork Options: In-person
Starting Salary Range: $22.35-26.56
* Enhanced Criminal Record Check
* Credit Check
* Identity Verification
* References
Job Purpose
On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do.
Accountabilities
* Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values;
* Build relationships with members and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more!
* Educate members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience
* Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members' financial needs
* Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members
* Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues.
* Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur.
Skills & Qualifications
To be successful as a Member Service Representative in a Coast Capital branch, you must be a positive, team-oriented individual with the following knowledge, skills, and abilities:
* Communication – Strong verbal English communication skills and comfortable having sensitive conversations with members.
* Active Listening – Ability to listen to customers and ensure you identify the challenges they may have to work towards a positive outcome.
* Empathy – Understanding that a bank account is more than numbers on a screen and showing respect for whatever situation a member might be in.
* Initiative – Proactive in identifying tasks that need to be done.
* Problem Solving – Finding satisfaction in identifying and solving member problems.
* Curiosity – A life-long learner who loves to grow their understanding of the financial world.
* Advisory – Comfortable identifying opportunities and suggesting Coast Capital products to our members.
* Adaptability – Willingness to handle various situations as they arise.
* Motivation – Self-motivated and looking to grow your career in customer service and/or banking.
* Integrity – Following documented processes and doing the right thing, every time.
* Legal Eligibility – Legally entitled to work for any employer.
Equity, Diversity & Inclusion at Coast Capital
Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply.
At Coast Capital, we are committed to equity, diversity, and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities, and women.
We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact accessibility@coastcapitalsavings.com or call 778-391-5836. We will work with you to meet your needs.
Why join Coast Capital Savings?
* Purpose is our North Star. We look at everything through our purpose.
* Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion.
* A career that grows with you. We believe in developing our people and promoting from within.
* Work where you’re most effective. Flexibility in where you work based on the nature of your role.
* Benefits that flex to the needs of you and your family. Comprehensive, customizable benefits.
* Retirement options. Defined contribution or defined benefit pension plan or RSPs.
* Mortgage and auto financing benefits. Employees save thousands with best-in-category benefits.
* Real Recognition. We recognize excellence throughout the year.
* An award-winning culture. We’re a Platinum member of Canada’s Best Managed Companies.
* We reinvest 10% back into the community. Since 2000, we’ve invested over $90 million into our members' communities.
* Double your impact. We donate $10 for every hour you volunteer to a Canadian charity or non-profit.
D&I at Coast
At Coast Capital, we value diversity, equity, and inclusion. We celebrate and support differences for the benefit of our employees, our members, and our community.
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