Coastal Fareham and Gosport Primary Care Network (PCN) is looking for a self-motivated, disciplined, and enthusiastic individual to join our team as an Operations Manager. This role offers an exciting opportunity to work closely with the PCN Transformation Manager and various practice operations teams to coordinate and streamline the operational aspects of the PCN.
The postholder will have line management responsibility for designated teams of additional roles reimbursement staff and will work closely with the PCN Transformation Manager and Practice Operational staff to ensure services are delivered in line with targets, whilst providing a high-quality service.
This is an essential role to ensure the network can achieve its long-term strategic objectives in a safe and effective working environment.
Main duties of the job
Key Responsibilities:
* Support the effective operational management of the PCN, ensuring smooth day-to-day activities in collaboration with the Network practices.
* Collaborate with the PCN Transformation Manager and practice teams to ensure alignment with strategic priorities and efficient use of resources.
* Oversee organisational, administrative, and estates management tasks to ensure optimal functioning of the network.
* Responsible for managing workflows of nominated teams, and supporting various teams to ensure high-quality delivery of services.
* Contribute to the development and implementation of operational systems and processes to enhance PCN efficiency.
Essential Skills and Attributes:
* Proven experience in an operational or administrative role, preferably within healthcare or a similar environment.
* Strong organisational and time-management skills with the ability to manage multiple tasks simultaneously.
* Excellent communication skills, both written and verbal, with the ability to work collaboratively with different teams.
* Problem-solving mindset with a proactive approach to overcoming challenges.
* Self-motivated and disciplined, with the ability to work independently and remotely when required.
About us
About Coastal Fareham and Gosport PCN: Coastal Fareham and Gosport PCN was formed in 2019, bringing together three established independent practices:
* Lockswood Surgery
* Stubbington Medical Practice
With a patient population of approximately 39,000, we serve a largely suburban area between Portsmouth and Southampton. We are equidistant from Queen Alexandra Hospital and Southampton General Hospital, allowing us to collaborate with major local healthcare providers.
Our mission is the practices within the PCN will work collaboratively, whilst maintaining their independence, to provide additional services for all our patients. We aim to empower patients to improve their own Health and Wellbeing.
Job responsibilities
Key Responsibilities:
* Responsible for the oversight of the PCN staff appointment systems, to ensure accurate data capture and adherence to national data rules and standards.
* Using digital systems and data to conduct regular reviews and audits of appointment activity, reviewing demand and capacity trends and making recommendations to the PCN regarding the practice access model and service provision.
* Assist in the implementation and maintenance of all associated requirements, upgrades, security, and services supporting the PCNs IT systems.
* Provide support, advice, and training for current and new PCN staff in the use of the clinical systems.
* Oversee the development and maintenance of PCN Digital communications to increase capacity and accessibility options for patients.
* Recognise the importance of effective communication within the team and strive to communicate effectively with other team members, patients, and carers.
* Develop and maintain effective working relationships with PCN practice members, local healthcare teams, and stakeholders.
* Role model positive working and promote organisational values, providing leadership and direction for the departmental functions.
* Nurture collaborative and productive relationships between teams and practice members.
* Generate system reports when required for service performance audits.
* Deputise for the PCN Transformation Manager in their absence on operational matters.
* Report back any issues regarding staff or services to line manager and Clinical Director.
* Support the additional roles staff in their approach to increasing access for patients and support communication of various health campaigns.
* Ensure personnel records are maintained for all staff, including DBS checks, absenteeism, and training records.
* Complete annual appraisals and conduct regular 1:1s for staff with line management responsibility.
* Implement mandatory and personal development training for the PCN Additional workforce roles.
* Implement, coordinate and oversee a safe induction process for new staff to ensure they are adequately trained to fulfil their role.
* Work with the Practice Managers and PCN Transformation Managers to resolve any employee relations (disciplinary/grievance) issues to a satisfactory conclusion.
Confidentiality
The post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. All such information is to be regarded as strictly confidential.
Health and Safety
The post-holder will ensure all members of staff comply with the member practices' health and safety policies.
Equality and Diversity
The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the PCN as part of this employment.
Governance
Ensure that the PCN complies with NHS contractual obligations in relation to patient care and business objectives.
Quality and Improvement
Work collaboratively as a key member of the PCN team, help develop and promote a positive working culture.
Person Specification
Skills
* Excellent interpersonal skills
* EMIS User
* Leading teams
Qualifications
* Good standard of education with excellent literacy and numeracy skills.
* Qualification in Management or Supervisory management or equivalent experience.
Experience
* Experience of leading teams and operational support functions.
* Strong organisational and time-management skills with the ability to manage multiple tasks simultaneously.
* Experience of working in General practice.
* Experience of working in a Primary Care Network.
* Proven success in managing operational change, whilst maintaining high standards of quality.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to be made to the Disclosure and Barring Service.
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