Job Title: Receptionist (Part Time)
Company: Ecotricity
Location: Forest Green Rovers FC, Skydiamond, Ecotalk, Britwind & The Devils kitchen
Working Pattern: Mon-Thurs 12pm-5pm & Fri 11am-4pm (25 hours per week)
About the Role
At Ecotricity, we are currently looking for a Receptionist (Part Time) who will be focused on delivering exceptional customer service and creating a positive first impression for all our visitors, whether face-to-face, via email, or over the phone.
Core Responsibilities
Reception Duties
1. Providing a welcoming and professional service to visitors and colleagues at Ecotricity.
2. Meeting and greeting visitors at our Head Office, ensuring all visitors/contractors are signed in.
3. Preparing pool car key packs for all bookings made.
4. Receiving outbound franked post and sorting it for daily collections from Royal Mail.
5. Assisting with the response and administration of all DSE requests raised through the Service desk.
6. Assisting with courier collections for the delivery of employee equipment.
7. Liaising with internal customers daily to ensure timely collection of deliveries received at Lion House.
8. Issuing and cancelling ID cards for colleagues and contractors.
9. Identifying areas for improvement within systems and processes held in and on Reception.
10. Providing holiday and relief cover of Lion House Reception.
Administration Duties
1. Raising and processing purchase orders as needed.
2. Operating the Places service desk and responding to requests.
3. Providing administrative support to enable the Places department to function effectively within agreed SLAs.
4. Assisting with the administration of clearing NET2 Reports for leavers and unused access fobs.
5. Administering car park booking enquiries.
6. Performing any other duties as requested by the Places Team Lead/Places Manager/Director of People.
Qualifications
1. Significant administrative, receptionist, or face-to-face service experience.
2. Electricity or Utility Industry knowledge (preferred but not essential).
3. Exceptional administrative skills with the ability to work to tight deadlines.
4. Excellent time management and personal organisational skills.
5. Flexibility and the ability to manage multiple workstreams.
What's in it for you?
1. Healthcare plan, life assurance, and generous pension contribution.
2. Various company discounts (including shops, gym, days out, and events).
3. 25 days holiday (plus bank holidays) & ability to buy/sell days.
4. Cycle to work scheme, car pooling, and onsite parking available.
As a valued member of the team, you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025.
Company Overview
Ecotricity is Britain's greenest energy company, committed to changing the way energy is made and used in Britain by replacing fossil fuels with clean, renewable energy.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
Job Details
Seniority Level: Entry level
Employment Type: Part-time
Job Function: Administrative, Customer Service, and Public Relations
Industries: Office Administration, Utilities, and Public Relations and Communications Services
#J-18808-Ljbffr