Job Description
Job Title: Duty Manager and Receptionist
Location: Curial Offices, Hinsley Hall, Headingley, Leeds.
Travel may be required.
Hours: Minimum 37.5hrs a week including some evening and weekend work. Flexible days.
Accountable to: General Manager
Salary: £24,000 - £27,000
Holiday Entitlement: 25 days per annum plus Bank Holidays
Hinsley Hall is part of the Diocese of Leeds and operates as a Hotel and is the Diocesan Pastoral, Conference and Retreat Centre. Working as part of a small team you will oversee the day to day running of the reception desk as well as being part of the receptionist team, dealing with conference and hotel guests on a day-to-day basis. Benefits include free meals on duty and car parking.
The key responsibilities of the role are:
* Oversee the daily operation and ensure smooth functioning of the reception.
* Work as part of the management team covering Duty Management and Reception shifts.
* Work together with the other Duty Managers to organise and implement the rota.
* Provide excellent customer service and address any customer concerns or enquiries.
* Work on reception including welcoming, meet & greet and checking in/out guests.
* Answering the phone and dealing with online bookings.
Person Specification
Essential:
* Experience of working in a similar hotel role.
* Strong organisational and administrative skills.
* Experience of working in a busy hotel environment.
* Excellent attention to detail and command of written English.
* To be a team player with the ability to develop effective working relationships.
Desirable:
* Previous experience of working in a customer-facing role.
* Previous experience in a managerial or supervisory role preferred.
* Knowledge of working with a PMS system.
Job Type: Full-time
Pay: £24,000.00-£27,000.00 per year
Benefits:
* Flexitime
* On-site parking
Schedule:
* Day shift
* Monday to Friday
* Night shift
* Weekend availability
Ability to commute/relocate:
* Leeds, LS6 2BX: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 17/02/2025
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