ABOUT US:
MGM Muthu Hotels is one of Europe's premier hotel companies, offering unparalleled experiences in some of the world’s most sought-after destinations. With a portfolio of over 50 properties across Portugal, Cuba, Kenya, Scotland, England, Spain, and India, we take pride in our wide range of properties, from luxurious beachfront resorts to city hotels and boutique escapes.
As we continue to grow, we are looking for passionate team members to join our team. At MGM Muthu Hotels, you’ll have the opportunity to work alongside colleagues from diverse cultures, gaining invaluable international exposure and hands-on experience.
We believe in creating memorable stays for our guests while fostering a culture of excellence, inclusivity, and growth for our team members.
Join our vibrant team and become a part of a dynamic organisation, where learning, growth, and international exposure are just the beginning.
Your Role:
1. Builds and strengthens business relationships for future bookings. Activities include sales calls, and able to generate business from domestic and international leisure and corporate markets.
2. Interacts with travel agencies, corporate and direct guests to obtain feedback on product quality and service level and escalate to Sales Head and Hotel GM & CGM.
3. Attends and contributes to all meetings as required.
4. Handles guest enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow-up.
5. Conducts hotel site inspections when on-site.
6. Responsible for coordinating and implementing all aspects of corporate and social events.
7. Relationship building with all prospective customers.
8. Submits monthly and weekly sales plans and market analyses (monthly) as well as daily sales/activity reports.
9. Establishes strong partnerships between the hotel and internal commercial team by maintaining a productive dialogue and exchange of ideas.
10. Manages and develops relationships with key internal and external stakeholders.
11. Professionally conducts routine telemarketing and outside hotel sales activities to identify clients for social and corporate events.
What we are looking for:
1. Relevant hotel accommodation and catering sales experience is an asset.
2. Communication and marketing skills.
3. Previous contacts of clients that have inbound and domestic group business, local corporate and events business potential around Glasgow airport and Erskine is beneficial for the candidate.
4. Previous experience of managing weddings, non-residential food and beverage leisure and corporate events is a bonus.
5. Demonstrates ability to deliver results under difficult conditions.
6. Flexible to travel for sales calls and should have a valid driving license.
7. Ability to function independently with limited supervision and work effectively.
8. Knowledge of Word, Excel, PowerPoint, and Outlook.
Job Type: Full-time
Benefits:
1. Company car
2. Employee discount
3. On-site parking
Ability to commute/relocate:
1. Glasgow (Glasgow, Glasgow): reliably commute or plan to relocate before starting work (preferred)
Experience:
1. Hotel Sales: 1 year (preferred)
Work authorisation:
1. United Kingdom (preferred)
Work Location: In person
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