Infrastructure Delivery Manager – Database Services MS Amlin is embarking on a significant technology modernisation. This will result in an improved service and IT capability that will provide the foundation for delivery of MS Amlin’s aspirational IT objectives and desired target state. The replacement of legacy infrastructure and modernising our processes and technologies are key priorities for IT. This role will be responsible for ensuring MS Amlin retain operational control over the delivery of the existing and planned BAU services, develop and maintain technology standards based on industry best practices, manage the technology roadmap and provide oversight over new solutions. About The Job What you’ll spend your time doing: Operational governance of internal / 3rd party service teams providing technical support services Reviewing trend of support cases to identify any areas of concern, propose and implement with minimum disruption to user operations Identifying and delivering opportunities for continual service improvement across the database, storage, backup and data centre services. Implementing robust asset and configuration management tools and processes, change management, incident, problem practices and service reporting processes Operating, maintaining and monitoring the database services Supporting ITIL processes – incident, change management and problem management Driving the adherence to standards and operating procedures to ensure quality, productivity and controls compliance Defining the best practise standards as well as developing, testing, deploying and maintaining modules that implement those standards as well as identifying where efficiencies and optimisations can be made Engaging and build relationships with external 3rd party support partners as needed for system maintenance/support/troubleshooting Managing 3rd party relationships to ensure suppliers are meeting and exceeding their SLAs in relation to provision of the service Completing regular internal system audits and controls activities Working collaboratively with other teams across the ABS IT function You’re going to enjoy this job if you also… Enjoy working with emerging technologies Can see through complex legacy constraints and focus on the future Are a strong problem solver What you’ll need: For this particular role there are some important qualifications and experience we need you to have. These include: Demonstrable troubleshooting and problem solving skills 5-10 Years of experience in SQL DB infrastructure A good understanding of new and emerging technologies. Self-confidence to navigate complex IT operating environments Experience of managing outsourced IT services providers Experience of managing operational change to infrastructure through a route to live release process Ability to build and maintain strong, cohesive working relationships with senior stakeholders Ability to demonstrate flexibility, multi-tasking skills and a ‘can do attitude’ Excellent communicator at all levels Experience in dealing with conflicting priorities and opinions Key Accountabilities: An overall summary of the role: Analyse Key system and service management data, providing meaningful insights to support functional decision making Develop and implement a service strategy for technical services to provide transparency on the services provided Provide accurate administrative support to drive improvements in data accuracy and record keeping Coordinate a team of infrastructure support engineers, aligning operational objectives to drive efficiencies for technical services Review and maintain support resources and documentation to enable an effective and consistent operating model We are stronger together because of our common interests and rich differences. You may be the strength we didn’t know we needed. Believe in yourself, and click apply today What Can You Expect From Us? Competitive Base Salary Performance Related Discretionary Bonus Holiday: 28 days core annual leave, and you can buy up to 5 days Pension: A minimum 2% employee contribution plus 7% MS Amlin contribution (9%) up to a maximum of 5% employee contribution plus 13% MS Amlin contribution (18%) Private Medical: cover for yourself. Family members/dependants can be added Flex Fund: £1,000 (pro-rated based on start date) to spend on flexible benefits Life Assurance: 5x annualised base salary Each one of us is unique because of our backgrounds, what we have learned so far and how we express that. Establishing an inclusive attitude helps us, organisationally, to ‘think outside the box’ because it calls on that diverse range of ideas, perspectives and lived experiences. We commit to continuing our work towards a more diverse and inclusive future by recognising that our business, our teams and every colleague has a part to play in driving the positive change we all want to see. Our values demonstrate our commitment to providing an environment in which each and every colleague is respected for who they are and what they can contribute to the business, regardless of nationality, race, ethnicity, religion/faith, sexual orientation, gender identity, gender expression, disability, socio-economic background, sex or age. LI-Hybrid MSABS