Role: Customer Service Advisor – Part Time
Location: Scarborough, YO11 3YT
Contract: Part-Time Hours / 20 hours/ Permanent
Hourly Rate: £11.75
What will my role look like?
We are looking for a Part-Time Customer Service Advisor to join our highly skilled and well-established Cooplands bakery team!
This is an office-based role working 20 hours per week across Monday – Friday between the hours of 06.30-16.30. You will also be required to work 1 or 2 Saturdays in 4 (Rota based, depending on team requirements) between the hours of 06.30-11.30. This role will be located at either our Scarborough or Durham Bakery for the right candidate.
This is a fast-paced role where you will be the first point of contact for customers and internal team enquiries. It requires high organization and relationship-building skills. We are looking for an enthusiastic and dedicated individual who is passionate about providing excellent customer service. If you are a strong communicator who loves speaking with different people to provide a service, this role could be perfect for you!
Role Duties:
* First point of contact for external customer and retail team queries and support
* Liaise with & provide support to the shop, transport, and bakery teams, responding to operational queries efficiently and effectively
* Responding to external customers and the retail team enquiries in a professional and timely manner
* Ownership of external customer queries, feedback, and complaints, escalating when necessary
* Providing accurate and timely information to the retail team, ensuring the appropriate level of detail and insight
* Working as part of a strong team to deliver results to a variety of customers
* Developing good working relationships with Retail teams and key stakeholders
This list is not exhaustive and may be added to or amended from time to time.
Candidate Requirements:
* Strong customer-facing telephone and call handling skills
* Confident working knowledge of Microsoft packages
* Excellent written and verbal communication skills
* Adaptable, with the ability to work around changing business needs
Benefits & Rewards:
To show our appreciation for your hard work, we have a range of benefits you can take advantage of:
* 25% Cooplands Staff Discount
* 28 Days Annual Leave including bank holidays, rising to 33 days with long service. For Part-Time staff, this will be calculated on a pro-rata basis
* Pension Scheme
* Progression & career opportunities
* Recognition rewards
* Discretionary Sickness pay
* Access to Employee Assistance Program
Apply today to start your fantastic career as our Cooplands Customer Service Advisor! To apply, please email a copy of your CV to applications@eg.group with the reference ‘Cooplands Customer Service Advisor – Scarborough 106931“
#J-18808-Ljbffr