Client: East and North Herts NHS Trust
Location: [Location not provided]
Job Category: Retail
EU work permit required: Yes
Job Reference: 34410dd590ca
Job Views: 8
Posted: 22.01.2025
Expiry Date: 08.03.2025
Job Description:
Job summary
We are recruiting for a Ward Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. An exciting opportunity has arisen for an enthusiastic, reliable and committed individual to join our busy Team as a Ward Clerk as part of the Ward Clerk Pool structure.
You will be expected to carry out various clerking, some data entry and reception duties. Duties also include filing of hospital notes, meeting and greeting patients and relatives, liaising with doctors and specialty secretaries etc.
You will need to be computer literate and any previous reception duties would be an advantage. If you have experience of using Lorenzo and Ifit this would be very much desirable although full training will be provided to successful candidates on induction.
This role is for a 9 month fixed term contract with the working pattern of Monday to Friday 8 am to 4pm - to include a proportion of bank holidays.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
1. You will be responsible for data entry of confidential information onto the computerised database. The data entry needs to be accurate so attention to detail is essential.
2. You will also be responsible for the provision of a high-quality reception service by meeting and greeting visitors to the ward.
3. You will support the general running of the ward by being involved in general organisational and administrative activities.
4. To ensure that medical records are requested on Trust Health recs database readily available for patients being admitted to the ward.
5. To update and maintain accurate complete patient data on the computer-based system (Lorenzo/Nervecentre) and medical records database (IFIT).
6. To enter and retrieve data from all current Trust computer systems in place (EPR, Lorenzo/Nervecentre) to acceptable data quality standards.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work-life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Qualifications/Training
Essential
* Basic general education
Desirable
* Word processing and computer literacy skills
Previous Experience
Essential
* Clear and polite telephone and verbal communications
* Ability to work closely with all grades of staff
* Dealing with enquiries
* Adaptability, ability to prioritise work, especially under pressure
* Operation of equipment photocopier
Desirable
* Previous employment in the NHS within a hospital environment
* Dealing with patients/GPs
* Experience of patient administration systems
Skills
Essential
* Motivation and initiative to work alone, and within a team
* Accuracy in relaying messages, either verbally or in writing
* Keyboard skills
* Politeness, approachable with all patients, staff and visitors
* Flexible/adaptable
* Confidentiality
Desirable
* Ability to cope in stressful situations
* Assertive
Knowledge
Essential
* Knowledge of health and safety issues
* Clerical procedures/ordering supplies
* Dealing with public
* Ability to work effectively in a team
Desirable
* Previous knowledge of medical terminology
* Lorenzo patient system
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