We have an excellent opportunity for a Pension Customer Support Agent to join a large pensions provider in Liverpool city centre assisting customers with day to day enquires regarding their pension account.
Role Summary
As a Pension Customer Support Agent, you will be supporting pension account holders with day-to-day queries regarding their account and pension. You will handle up to 50 calls a day from valued customers and work to provide a positive experience with first time resolution. The role will be working on site full time from the company’s office in Liverpool where you will benefit from onsite training.
What you’ll be doing:
Handle calls daily with a volume of 40 calls a day.
Be proud of the service that you offer and strive to do everything you can to help – be willing to go the extra mile to resolve queries at first contact.
Take ownership of issues and see them through to resolution.
Communicate in an open and honest way.
Understand the different needs and vulnerabilities.
Pay attention and ensure that all requests are acted upon, and all details are accurately recorded.
Recognise when a customer needs to be assisted further by a senior colleague and escalate accordingly.
Be willing to attend and participate in any training that is offered to you, to include up skills, external training, and regulatory training.
Participate in team huddles.
What we’re looking for in a Pension Customer Support Agent:
Experienc...