5-6 months contract with a Local Authority Job Summary: To provide effective administrative support to the legal service, in the provision of advice to Councils, their Members and Officers and external stakeholders. Support the provision of legal expertise through a shared delivery back-office support service and contribute to the delivery of a portfolio of high quality, solution focused legal work across multiple disciplines and sites and to customers in different organisations. Key Duties/Accountabilities (Sample): Produce management reports from a variety of sources including the Iken case management system, and Fusion and to use spreadsheets etc to analyse data for business case costing, management information, corporate and other requests. Assist the Senior Practice Officers with the day-to-day financial procedures for the Legal and Governance department including supplier payments, sales invoicing and the preparation of month end account and journals within the Fusion system. Assist with IT projects to enhance the Legal Service including help with the development, testing and implementation of systems and the maintenance and housekeeping of existing systems. Assist the Head of Business Operations Legal and Governance with the preparation of business cases, financial and performance reports, procurement of supplies and systems. Assist the Senior Practice officers with the recruitment and selection of temporary and permanent staff in the Legal Service and with the on boarding and induction process. Maintain and enhance the Legal Case management system in line with departmental objectives. Maintain various manual and electronic systems including corporate IT systems, spreadsheets, databases and the legal case management system. Be able to manipulate date to produce information for internal clients, service personnel and third parties. Take ownership of assigned tasks and issues, seeing them through to resolution, keeping your line manager informed where appropriate. Support the Head Business Operations Legal and Governance and the Lawyers with maintain Lexcel accreditation. Any other duties/tasks as required that are commensurate with the general area of responsibility and grade of the post. Adherence to Health and Safety requirements and proper risk management is required from all employees in so far as is relevant to their role. All employees are expected to understand and promote good health and safety practices and manage risks appropriately Deal with any Safeguarding issues that might arise, in line with the Councils policies and procedures. Comply with Health and Safety Regulations associated with your employment. Be aware of the councils responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of all personal data held on such systems and ensure that all processes comply with this. To treat all information acquired through your employment, both formally and informally, in strict confidence. Skills/Experience: Extensive IT skills including Microsoft Office Word, intermediate/advanced Excel. PowerPoint and Adobe. Legal case management systems. Educated to Degree level or equivalent or qualified by experience. Producing detailed reports from data, maintaining spreadsheets including the use of Excel tables, formulas, statements etc. Ability to prioritise own work and to be pro- active in making decision making with the minimum of supervision. Performing a role that requires attention to detail and the ability to meet deadlines. Providing excellent customer service in an administrative support role within a professional environment. Understanding a legal environment and its complexities. Working on IT, HR and Finance related projects including assisting with working on project plans, organising implementation, testing and rolling out new technology. Understanding the recruitment and induction process and the ability to communicate effectively at all levels both in writing, verbally and face to face. Understanding of basic financial accounting including general ledger work, payments of suppliers, periodic reporting and forecasting, reconciliation of accounts, maintenance of financial records etc. Maintaining Legal HR and Training. records in accordance with Lexcel criteria. Ability to work using own initiative. Good organisational skills including ability to prioritise work and meet strict deadlines. Strong customer care skills with the ability to develop and maintain strong communication and working relationships with customers, colleagues and suppliers. Ability to work well in a team to achieve results for the team and the service. Understands and applies the Councils requirements and ensures own targets are met. Keeps relevant people informed of progress or issues on key tasks. Checks for accuracy to get things right first time. Looks for and suggests ways to improve working practices. Learns from mistakes. Plans, prioritises and organises workload. Is dependable, responsible and conscientious. Communicates clearly both verbally and in writing. Is polite and approachable. Listens effectively, asking the appropriate questions to clarify understanding Uses appropriate language and methods of communication to make sure they are understood. Presents and passes on information promptly. Demonstrates a strong internal and external customer focus, recognising the customer in everything we do. Removes barriers, where able, to provide the best possible service to customers. Takes ownership for solving customers problems and acts as an ambassador for the business. Resolves customer enquiries promptly at point of contact, referring to others when appropriate. Keeps customers up to date and informed. Identifies opportunities to improve and adapt ways of working and is open to changing processes and methods where needed. Accepts and adapts positively to change. Is open to new ideas and listens to other peoples points of view. Shows a willingness to adapt and be flexible to changes in priority and workload. Shows a willingness to take on tasks and projects to develop themselves and takes advantage of development opportunities. Is keen to acquire new skills. Acknowledges the positive contribution that everyone can make. Shows respect and understanding for all individuals, irrespective of gender, ethnic origin, race, disability, age, sexual orientation and religion. Is open, ethical and honest. Delivers what they have promised. Generates respect and trust. Considers impact of own actions and tries to cater for the differing needs of others. Challenges inappropriate and discriminatory behaviour. Escalates inappropriate behaviours and actions to the appropriate person/s. Uses language and behaves in an appropriate way, treating others fairly and professionally. Respects confidentiality wherever appropriate. Sets performance objectives. Can carry difficult conversations with staff on poor performance. Monitors progress against individual targets. Delegates effectively. Gives clear direction and gets things done. Identifies and resolves conflict. Gives feedback on performance and identifies plans for development. Acknowledges feelings and views. Talks to team members to understand how best to motivate them. Understands feelings and views can be different and takes them into consideration. Shows confidence in the team. Looks to expand the decision-making remit of others. Understands strengths and weaknesses of staff. Is aware some individuals are motivated by more autonomy, while others need more control over their work. Manages budgets and allocates resources effectively. Uses KPIs as measures to determine results. Jointly sets realistic targets, including time scales. Delivers results Prioritises effectively. Removes duplication of work. Consults effectively and makes time to talk and listen to people. Understands the need for optimal collaboration and actively seeks it. Ensures others are aware of what is critical to the team/department. Creates relationships that can improve the work of their team/department. Weights up possible benefits of delivery by partnership. Works collaboratively with other departments to identify fresh approaches. Sets and communicates clear directions. Demonstrates awareness of own leadership style. Promotes a positive team environment. Trusts staff to deliver work once delegated appropriately. Provides supportive environment and removes blocks to effective working. Develops self and others. Inspires and encourages team members. Leads by example.