Job Summary
Do you have experience of Infrastructure and Application Monitoring or Data Warehouse and Dashboarding?
Do you want to work with us on a once-in-a-generation digital transformation?
If so, click that apply button now and become our next Infrastructure Engineer!
You will join the DWP Enterprise Tooling Team which is responsible for managing and maintaining a range of enterprise products that monitor and report the performance of the Department’s IT systems.
You will be responsible for the design, delivery and on-boarding of new services to our monitoring and dashboarding capability to enhance the visibility and performance of the Departments systems. You will also be responsible for ensuring the operational stability of our solutions and to improve the on-going robustness and resilience of those products.
You will work within a team focused on the delivery of the Dynatrace Application Performance Monitoring and Splunk Data warehousing and dashboarding products.
Successful applicants will be part of a team, working closely with other Enterprise Tooling teams, Live Service engineers and application owners to ensure the systems and services, which monitor and manage the DWP estate, are operational, performant and that key application metrics are produced accurately.
Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.
Job Description
As an Infrastructure Engineer within the DWP Enterprise Tooling Team you will be joining a team of IT Engineers that are committed to designing, developing, deploying and supporting core IT services that underpin the DWP’s citizen facing systems. These services provide the monitoring necessary to know how healthy the underlying infrastructure or application is and that core IT services are operating in a performant manner.
Your role will involve investigating issues, as and when they arise, ensuring that our monitoring services are running optimally and assisting with testing, validating and producing deployment plans for product upgrades and patches. You will be working to ITIL standards across Incident, Problem and Change management as you maintain the Portfolio of Enterprise Tools within our domain to provide a robust and modern enterprise strength capability.
Working level experience of IT infrastructure concepts is paramount as this knowledge will allow you to work in collaboration with a range of internal and external partners, stakeholders and customers.
Experience in the Tooling Portfolio that we operate, particularly Splunk, Dynatrace and Cribl, would be beneficial but not essential as training will also be provided to the right candidate.
We operate a variety of systems including Windows and various flavours of UNIX. You will be confident remotely accessing servers via Remote Desktop Services and SSH.
Our Tooling Portfolio monitors and analyses our Hybrid hosting estate which is heavily leaning toward a substantial Public Cloud footprint. Therefore, we are looking for applicants with engineering skills and confidence to deploy and support cloud instance elements both via the console or using Infrastructure as Code techniques. As we move towards more solutions based on containerisation technologies you will also be expected to have, and be able to demonstrate, a good understanding of this.
This role requires a small amount of out of hours support alongside inclusion in the on-call rota once the right level of experience has been attained. The Enterprise Tooling team is responsible for providing a 24/7 service, which means you will be required to provide out of hours support for every one week in three. A small claimable allowance is available for being on call.
Person specification
Requirements
To meet the requirements for this role, you should provide supporting information in your application demonstrating how your experience meets the following essential criteria:
1. Experience with the delivery and support of infrastructure services and solutions to assist the DWP with its strategic plans and roadmaps.
2. Experience of effectively communicating at different levels, across support and engineering, business users, architecture and suppliers.
3. Experience of working within an ITIL Framework and specifically providing 2nd/3rd line support for incidents, problems and changes.
4. Applying different diagnostic techniques and methods in analysing and resolving issues, working up new practices and procedures or modifying existing processes to improve performance.
5. Taking decisions regarding the prioritisation of your ongoing tasks as well as involvement in planning current and future deliverables and providing regular reporting to product and delivery managers.
6. Experience of Operating Systems such as Microsoft Windows and multiple Unix or Linux distributions as well as being able to write and diagnose any issues with scripts within these environments.
If you would like to learn more about the role, please contact richard.hanley@dwp.gov.uk.
Benefits
Alongside your salary of £42,614, Department for Work and Pensions contributes £12,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We also have a broad benefits package built around your work-life balance which includes:
* Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
* Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
* Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
* Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
* Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
* Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
* An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Salary Information
Pay for this role is from £42,614 to £53,347.
The maximum salary for the grade is £45,081, however a Digital Allowance of up to £8,266 per annum is available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the grade pay scale or 10% increase in salary whichever would be the greater.
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