Walnut Tree Health Centre in Milton Keynes is recruiting for two part time receptionists to work the following shifts -
Please only apply if you are available for the above working hours.
Responsibilities
* Greeting patients, routing patients through appointment system
* Booking appointments at desk and on telephone
* Dealing with telephone queries, requests for information, results and visits using the computer system and practice protocols appropriately
* Liaising with doctors and nurses regarding patient queries - passing on messages as required
* Following up requests for appointments, information from hospitals, booking transport or interpreters
About Us
Walnut Tree Health Centre is a very friendly, busy GP Surgery based in Walnut Tree, Milton Keynes and serves a population of approx. 14,000 patients with a mixed demographic. We are a training practice. We have a great relationship with our PCN and are committed to developing the services we can offer our patients. We value work life balance.
We are currently a team of 3 GP Partners and 3 salaried GPs. In addition to PCN roles we have our own very experienced multi-disciplinary team comprising:
* Prescribing Nurse Practitioner and Paramedic
* Practice nursing team including chronic disease management, health screening and treatment room services
* A management and admin team providing comprehensive care and support
* Variety of trainees including F2, ST1/2&3 and student nurse
Person Specification
Experience
* Good standard of communication, written and verbal - face to face and an excellent telephone manner
* Caring, empathetic manner
* The ability to remain calm and courteous when working under pressure
* The ability to demonstrate respect for patient confidentiality at all times
* Knowledge of System One
* Experience of Primary Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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