Company Description
Department: Events
Report to: Events and Groups Manager
Salary: £32,000 + Bonus
Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel. The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.
Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits.
* Our mission is to make the impossible possible to realise your dreams.
Job Description
Duties
* Respond to enquiries from agents and clients within time limit and in a professional manner.
* Record all objectives and planned activities for any managed accounts in the form of an account development plan and/or ensuring the information is up to date at all times.
* Prepare contracts and ensure maximum conversion of all business taken.
* Conduct show-rounds for existing bookings and for new clients in a timely and professional manner.
* Meet agreed monthly performance targets – appointments, account management calls, client appointments & revenue targets as set by your line manager.
* Work effectively during the RFP process to ensure that all rate loading is completed by specified dates.
* Ensure client receives a detailed event order in advance of their event.
* Produce and distribute weekly sheets listing forthcoming events.
* Receive feedback from the client during and after the event and resolve any client disputes and complaints in a professional manner and within the guidelines issued.
* Ensure accounting procedures are adhered to at all times, obtain prepayments, reconcile and check final invoices and send them to the client.
* Update & maintain sales contact lists and account information. Attend and assist with in-house marketing activities, familiarization trips, client hospitality evenings, presentations, show rounds, and promotional activities.
* Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up-to-date Account Development Plans.
* Work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel on a monthly basis or when required.
* Systems used: Delphi, Opera Cloud.
Customer Relations
* Provide efficient, friendly and professional service to all guests.
* Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
* Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
* Work together with trust so that colleagues and management meet the goals of the department/Hotel.
* Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
* Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.
NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
Additional Information
* Employee benefit card offering discounted rates at Accor worldwide.
* £5 for any name mention.
* £200 for the Heartist of the month (Employee of the month).
* Free and delicious meal breaks on duty.
* Complimentary stays in UK and Northern Ireland.
* Friends & Family discounts.
* 50% food discounts in our restaurants.
* Pension Scheme.
* Health Insurance.
* Eye Test Vouchers.
* Cycle to work Scheme.
* Staff Uniforms Provided.
* Learning programs through our Academies.
* Wonderful and fun colleagues.
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
Candidates must have the right to work in the UK.
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