At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.
Last year we helped more than 42,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
Our Customer Advisor roles provide a highly professional experience for all users of the Official Injury Claim service set up by the MIB to deliver Government policy in relation to road traffic accident related personal injury claims. You will assist customers using the Official Injury Claim service through multiple channels of communication, dealing with enquiries in a helpful, proactive and professional manner and confidently assist and signpost customers when appropriate.
This is an exciting opportunity for an enthusiastic and professional individual who is excited about providing a great customer service experience and helping people.
Responsibilities
* To answer incoming calls from the general public and professional users
* Provide guidance to customers to assist them with their application
* Update professional user registrations using our in-house system
* Contribute to continuous improvements to ensure that the customer journey is always at the heart of what we do
* Contribute in creating and maintaining a high-quality culture
* Ensure that an excellent service is provided and use judgment when dealing with all enquiries
* Deliver all customer interactions in a polite professional and appropriate manner, while working in accordance with the operating procedures
* Build and maintain effective working relationships with staff, visitors and contacts
* Handle interactions from multiple workstreams within agreed timescales and in conjunction with company policies and procedures
* Ensure that all Data Protection requirements are complied with
Qualifications and Education
Skills and Knowledge
* Experience of working in a customer service role, dealing with telephone, email, and postal enquiries is preferable
* Demonstrate a genuine passion for speaking to customers and resolving queries
* Proven experience of excellent customer service skills
* Excellent attention to detail, with high levels of accuracy
* Proven ability to prioritise own workload, in line with changing requirements
* Effective and clear communication style, with excellent verbal and written skills
* Excellent listening and questioning skills, with the ability to extract detailed and relevant information
* Ability to use own initiative and work within defined procedures
* Computer literate, including experience of using MS Office
* Strong team working ability
* Some flexibility may be required to react to changing customer demand
Salary and Benefits
Salary: £22,600.00 per annum
Grade 6
35 hours per week (Monday- Friday 9am-5pm)
£320 (before tax) start-up allowance
IT kit supplied to you
Hybrid working (2 days per week in our MK office, 3 days from home)
Other Benefits include:
* Contributory Group Stakeholder Personal pension scheme
* Life Assurance
* Employee Incentive Scheme
* 23 days holiday per annum (plus public holidays)
* Holiday purchase scheme
* Sports and Social Club
* 24/7 Employee Assistance Programme
* Free access to online tools to support mental and physical health
* Enhanced maternity, paternity and adoption leave
* 1 volunteer day each year and charity matched funding scheme
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.
For more information, take a look at our role pack HERE.
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