Overview
We have an opportunity for an experienced, customer focused individual to join our CTS Driveline team. The role will provide a blend of customer interaction, project management and technical skillset.
The core of the role is to deliver solutions for customers by understanding their needs & applications, developing and recommending appropriate products, providing proof of performance data, and offering insightful advice for technical & industry related questions.
Please note this role will be office based (5 days per week) at our EMEAI headquarters based in Bracknell
Responsibilities
* Provide understanding of industry test requirements, customer test requirements and associated specifications and how those tests can be influenced by Afton chemistry.
* Management of projects with CTS stage gate process utilizing Accolade software.
* Provide proactive customer specific solutions, support, and guidance through effective and insightful face to face and written communications.
* Develop and deliver presentations to internal and external customers.
* Investigate and resolve routine customer concerns under supervision of CTS Manager or colleagues.
* Complete required approval documentation and technical reports.
* Interface with CTS, R&D, OEM, Sales and Marketing to gain an understanding of current and future market trends, requirements, and applications.
* Interface with Marketing and Sales to ensure aligned customer account management.
Qualifications
* Bachelor’s Degree in a relevant field
* Demonstrated aptitude for the CTS function
* Experience working with external customers
Skills
* Decision Making - Timely decision making using a mixture of analysis, experience, and judgment
* Business Insight - Has knowledge of general business model, practices and procedures
* Analysis and Problem Solving - Solves problems with effective solutions
* Communication – Can communicate information clearly, effectively, and timely
* Managing Performance - Possessing the drive and focus to achieve challenging individual and team goals
* Collaboration and Networking - The ability to work within and across Afton's organizational matrix
* Project Management - The ability to manage tactivities to completion within the agreed framework, across regional and organizational boundaries
* Dealing with Uncertainty - Is sufficiently flexible to effectively cope with change and multiple priorities
* Customer Relationship Management – Interpersonal skills to be able to make good strong connections with customers & OEM personnel
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