Job Description
My client a luxury watch brand have an exciting opportunity for an experienced Ecommerce CRM Executive to join their team, you must have luxury experience.
£40,000
Monday to Friday in the office – no hybrid working
Based in Docklands
• Manage brands UK E-Commerce customer services and CRM
• Day-to-day support of the E-Commerce website
• Regular reporting on KPIs, forecasting and goal setting
Key Tasks
• Oversee and develop the E-Commerce customer experience
• Manage and resolve day-to-day customer queries via email, telephone, website enquiries and
live chat offering prompt and exceptional customer service
• Lead on customer database management, retention and VIP program strategies for the UK ECommerce business and assist with the CRM within the Boutiques
• Build meaningful relationships with VIP customers; monitor their behaviour and implement
strategy to encourage long-lasting loyalty and repeat purchase via customer relationship
management, segmentation and proactive reach-out
• Troubleshoot customer issues, spot opportunities and propose recommendations to optimise
customer satisfaction
• Act as a Brand Ambassador and Brand expert internally and externally
• Maintain the Brand’s reputation for excellent customer service
• Day-to-da...