We have an excellent opportunity for a Customer Service Agent to join a large pensions provider in Liverpool city centre, assisting with day to day enquires regarding their pension account.
Role Summary
You will be supporting pension account holders with day-to-day queries regarding their account and pension. You will handle up to 40 calls a day from valued customers and work to provide a positive experience with first time resolution. The role will be working full time from the company’s office in Liverpool where you will benefit from onsite training with a welcoming team.
What you’ll be doing as a Customer Service Agent:
Handle inbound calls to resolve queries at first contact.
Take ownership of issues and see them through to resolution.
Pay attention and ensure that all requests are acted upon, and all details are accurately recorded.
Recognise when there is a need to be assisted further by a senior colleague and escalate accordingly.
Be willing to attend and participate in any training that is offered to you, to include up skills, external training, and regulatory training.
Participate in team huddles.
What we’re looking for in a Customer Service Agent:
Experience working in a customer service call centre environment.
Experience supporting those who are vulnerable.
Can demonstrate patience, empathy and compassion when required.
Have good listening & communication skills.
Have the ability to remain calm and professional in ...