Contents Location About the job Benefits Things you need to know Apply and further information Location APHA Ayr, Russell House, King Street, Ayr, KA8 0BE; APHA Galashiels, Cotgreen Road, Tweedbank, Galashiels, Scottish Borders, TD1 3SG; APHA Inverness, Longman House 28 Longman Road, Inverness, IV1 1SF; APHA Inverurie, Thainstone Court, Inverurie, Aberdeenshire, AB51 5YA; APHA Perth, Strathearn House, Broxden Business Park, Lamberkine Drive, Perth, PH1 1RX. About the job Job summary APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, because it will help us be more innovative and make better decisions. Are you passionate about leading people and have the ability to coach and drive team performance to achieve performance and quality outputs? Can you lead others through change and motivate them to reach their full potential? Would you like the opportunity to work in a fast-paced, challenging but rewarding role with opportunities to influence how we deliver services across our business and make a difference to the experience of our customer? If so, we are looking for two enthusiastic and engaging Customer Delivery Team Leaders to join our Scotland Field Services Team, focusing on providing lead expertise within a specific work area in APHA Scotland Field Services. Job description We currently have the following Customer Delivery Team Leader roles are available. Candidates will be assessed for their suitability for each role and will be posted accordingly. Customer Delivery Team Leader for Continuous Improvement and Performance. Customer Delivery Team Leader for Customer Delivery Team. As a Customer Delivery Team Leader, your role will involve a wide range of tasks and responsibilities including, but not be limited to the following: Performance Management (team): Take responsibility for the team and its outputs. Ensure work is carried out in the most effective, efficient way to utilise skills, knowledge and resource capacity. Managing performance and rewarding and recognising good performance. Champion diversity and inclusion. Target Delivery: Ensuring work is delivered on time and at the required quality standards. Raising issues as and when appropriate. When targets are in jeopardy, escalating to senior management. Responding to emergencies: Being flexible to adapt to changing situations across Scotland and responding with energy and commitment to take on additional tasks that may be outside the normal day to day duties. Motivating those in your team to respond to changing demands, providing support and guidance. Leading Change, Improvements and Performance: Championing and providing support to colleagues and senior management to identify, inform of and embed relevant process changes, best practice and benefit of continuous improvement (CI) across Scotland Field Delivery. Ensuring that those within the team are kept informed of relevant process changes and the reasons for them. Undertake training and promote any CI initiatives and training sessions in line with business strategies. Ensuring that the team are upskilled and can implement new ways of working and do so effectively. Reporting to the senior management team progress updates relating to delivery of work areas. For comprehensive information regarding each role, please refer to the supporting document located in the attachments section. Person specification We are looking for candidates who can demonstrate the following skills and experience: A good working knowledge of digital technology (Microsoft Office, Teams, SharePoint) to promote smarter ways of working. Experience of leading and managing a team. Ability to meet targets. Good planning and organisation skills. Good communication skills. Respond positively to, and able to champion change. Effective team working skills. Ability to solve problems through data analysis. Additional information: As a Customer Delivery Team Leader you may be required to attend other locations throughout Great Britain to attend meetings, training courses, workshops etc, or on detached duty, based on business needs. Out of hours work may be required in the event of an incident. Learning and Development Everyone in APHA is supported to develop their skills and capabilities. When you join the Directorate, you will be welcomed into your new team through an induction programme that will provide you with helpful information on the civil service, our work and our policies. Your line manager will also work with you to establish your priorities for the year, developing a performance, learning and development plan tailored to you and your role. In return for your dedication, we will support your ongoing personal development through appropriate training. Inclusion, support and the development of our people matter to us. We aim to support the career and personal wellbeing of everyone in APHA. Behaviours We'll assess you against these behaviours during the selection process: Leadership Changing and Improving Managing a Quality Service Delivering at Pace We only ask for evidence of these behaviours on your application form: Leadership Benefits Alongside your salary of £28,710, Animal and Plant Health Agency contributes £8,317 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Further benefits offered also include: A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30. An extensive range of learning & professional development opportunities tailored to your role. Access to a range of retail, travel and lifestyle employee discounts. Staff bonuses and recognition, salary sacrifice benefit options, and an employee discount scheme. Making it work for you - With so many flexible options, most people can find a work schedule to suit their circumstances. These are just a few of our benefits we offer. To find out the full range of what we offer refer to the Information Pack attached for more detail. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. Application Process As part of the application process, you will be asked to complete a CV, a 500-word Personal Statement and a 250-word behaviour statement for the lead behaviour, Leadership. Further details around what this will entail are listed on the application form. Sift Should a large number of applications be received, an initial sift may be conducted using the lead behaviour, Leadership. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview. Sift and interview dates to be confirmed. Interview If successful at application stage, you will be invited to interview where you will be assessed on your experience and behaviours. A presentation or additional exercise may also be assessed. Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview. Reserve List A reserve list may be held for a period of 12 months from which further appointments can be made. Salary New entrants are expected to start on the minimum of the pay band. Location As part of the pre-employment process for this post, successful candidate(s) will be able to agree a contractual workplace from those locations listed in this advert. The agreed contractual workplace is then the substantive and permanent place of work for the successful candidate(s). Where the location is National the successful appointee should discuss and agree an appropriate contractual location in line with both Defras location policy and site capacity, prior to proceeding with pre-employment processes. Successful applicants currently employed by the hiring Defra organisation for this post may choose to remain in their current contractual location or may choose to change contractual location to one of those listed above. This should be discussed and agreed prior to proceeding with pre-employment processes. The agreed amount of time spent at a workplace for this post will reflect the requirement for Civil Servants to spend at least 60% of their working time in an organisation workplace with the option to work the remaining time flexibly from home. Working time spent at a workplace may include time spent at other organisational locations including field-based operational locations, together with supplier, customer or partner locations. This is a non-contractual agreement which is consistent with common Civil Service expectations. Travel costs to non-contractual workplaces will be subject to departmental travel and subsistence policies. Travel costs to contractual workplaces are the responsibility of the employee. The successful candidate is required to carry out all their duties from a UK location, and cannot do so from an overseas location at any time. Defra includes the core department, APHA, RPA, Cefas and VMD. Visa Sponsorship Statement Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Accessibility If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Criminal Record Check If successful and transferring from another Government Department, a criminal record check maybe carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/ Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grscabinetoffice.gov.uk stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Infodisclosurescotland.co.uk Internal Fraud Database Check Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government. Reasonable Adjustment If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via defrarecruitment.grscabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. Childcare Vouchers Any move to Defra from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Medical Successful candidates will be expected to have a medical. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Recruitment Hub Team - Kay Edwards Email : recruitment.sddapha.gov.uk Recruitment team Email : defrarecruitment.grscabinetoffice.gov.uk Further information If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact: Government Recruitment Services via email: defrarecruitment.grscabinetoffice.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: https://civilservicecommission.independent.gov.uk/contact-us/ to visit Civil Service Commission. Attachments 379589 APHA Information Pack - Scotland Opens in new window (pdf, 1829kB) Team Leader Job Descriptions Opens in new window (docx, 16kB) Share this page Print Email Facebook Twitter LinkedIn GMail