We’re looking for an Account Manager to join our vibrant Customer Success team, where you’ll play a pivotal role in keeping accounts healthy, delivering administrative excellence, and providing 5-star support to our clients that makes a real difference. Our people are at the heart of everything we do. If you’re looking for that next career step, fast progression, a truly supportive team and plenty of challenges then get in touch The planet needs you, we do too What you bring to the role. Experience in an account management or administration role. Strong people skills, including excellent verbal and written communication abilities. Exceptional organisational and administrative skills, with a keen eye for detail. A positive mindset and problem-solving attitude, thriving in a dynamic environment. Bonus Skills: Experience in the automotive sector. Experience in business finance or handling credit applications. What you'll be doing. Ensure active credit facilities are in place for all accounts, maintaining seamless account operations. Respond promptly and professionally to inbound customer enquiries, providing clear and effective solutions. Prepare and complete accurate monthly reporting to support account health and team goals. Assist in managing product updates or changes that impact our client base, ensuring smooth communication and transitions. Actively contribute to the success and strategy of the Customer Success function. Company Benefits Hybrid working with 2 days in the office (Hayes, London) 25 days holiday bank holidays Add 1 day holiday per year service buy / sell up to 5 days each year Flexible work policy with options to take into account family care Best in class Family Friendly Leave and Pay for example; primary carers in their first year with ECS receive 6 weeks full pay and 6 weeks half pay, increasing to 12 weeks full pay and 8 weeks half pay from their second year. Secondary carers in their first year with ECS receive 2 weeks full pay, and from their second year receive 2 weeks full pay as well as an additional 5 days annual leave. Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car £500 pa. personal development budget £100 home office budget Vitality healthcare Pension Equity options - own a part of the business Why Work with us? Personal growth - join us as an early employee to fast track your progression opportunities Competitive salary, pension & incentives scheme to share in our success Voted 4.9 on Glassdoor Voted Top 100 Organisation to ‘Escape’ to in 2022 and in 2023 by Escape the City Certified Company on Otta Be part of our friendly, family-like culture, enjoy our benefits - we value our people, diversity and building a culture where we can thrive We are the UK’s only B Corp Certified salary sacrifice provider Compensation: Base salary: £30,000 - £35,000 Equity: £3,000 - £30,000 equity through EMI Options