Employer description: We're the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading and water efficiency services.
Overview: We are now looking for an eager candidate to join us as an apprentice. Your overall purpose will be to support the development of Water Plus digital data capabilities to support business understanding of performance, opportunities and drive customer centric decisions when developing external digital services.
Salary: £19,500 per annum.
Key Responsibilities: You will work across the digital team to support business & performance analysis to:
* Carry out amendments and enhancements to pre-existing digital reporting and insight.
* Create new simple reports for the digital team using SQL and Power BI.
* Monitor the digital services, and digital alerting, raising IT issues as appropriate and escalating as required.
* Identify and highlight opportunities to improve our digital service, through great customer exp and lowering CTS.
* Support analysis on project costs & measure success
* Ensure our services meets the performance requirements set out in the Service Standard
* Collect and present key performance data and analysis across external digital services
What we are looking for: ...