Job Title: Client Account Administrator / Customer Services Administrator Location: Colchester / Witham Salary: £28k - £32k per annum DOE Contract: Permanent, Full-Time (Office-Based, 5 Days a Week) Benefits: Personal Development Opportunities Pension Contribution Performance Bonus Scheme Free Parking Our client, a reputable company based in Essex, is seeking a skilled Client Account Administrator to join their established team. This is an excellent opportunity for someone with strong customer service experience, particularly within the manufacturing sector, and a keen interest in working with international trade and exports. The ideal candidate will have at least 3 years of experience in an office-based customer service / account manager role, with a proven ability to manage customer relationships, handle queries, and provide exceptional service. A background in export or international trade is highly desirable, but not essential. Key Responsibilities: Responding to customer queries via phone and email in a professional and timely manner Managing a portfolio of orders, acting as the primary point of contact for customers Coordinating transport logistics to ensure deliveries meet customer expectations Collaborating with internal teams to guarantee compliance and timely delivery of products Supporting the Sales Manager with various tasks as needed Performing general administrative duties as required Key Requirements: Minimum 3 years' experience in a customer service role, preferably in a manufacturing environment Strong problem-solving and conflict resolution skills, with the ability to manage customer concerns calmly and effectively Exceptional communication skills, both written and verbal Competent with MS Office and other relevant IT systems Proven ability to multitask and work in a fast-paced environment If you're looking to take the next step in your career and join a supportive, growing team, we want to hear from you Apply today to find out more about this exciting opportunity. Please note; you must be a UK resident with full rights to work in the UK for this position. Applications outside of a reasonable commuting distance will not be shortlisted, please ensure your location details are on your CV when you apply.