Job Description
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.
Major Duties and Responsibilities
1. Log & Prepare File For Import
2. Receive Documents
3. Process shipments
4. Monitor shipments
5. Operations/Industry Knowledge
6. Customer Service
7. Vendor Relations
8. Procedure and Productivity Standards Adherence
9. Accurate and Timely Billing
10. Self Development
11. Understand department process flow, looking for best practices to improve operational efficiency and productivity
12. Overseas communications, timely responses to emails and requests (internal and external)
13. Escalation of problems to Management when necessary
Qualifications
14. Global logistics industry knowledge
15. Effective interpersonal skills.
16. Good computer skills (Excel, Word, PowerPoint)
17. Attention to Detail
18. Fluent in English