Main Purpose of Job: Regularly check the surgerys email accounts related to your role and action any emails that have arrived, importing them into the workflow system. Process ALL practice correspondence (paper, electronic and email) that come into the practice via the workflow platform in SystmOne working methodically to a prescribed protocol coding all information required on the letters including numerical values. actioning all clinical letters, forwarding workflow to other departments for their action (eg. Pharmacy, reception, staff who manage recalls for things like safeguarding, mammograms, and smears etc). I Identify the complex or higher risk areas that require input or knowledge from the clinical team and forward the workflow to them. Manage the pathology links daily, assign the reports without patients/recipients and re-assign results when a member of staff is on annual leave. You will work closely with the practice administrators and clinical team to ensure that you are providing a streamline and timely workflow of patients correspondence. Identify areas for potential improvement in processes and systems using the experience of workflow and undertake experimental ways of working to test ideas for improvement. Be instrumental in sharing ideas for improvements and changes for the workflow role.