Information Management Consultant - Institutional Retirement Onboarding QA
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us!
Job Responsibilities:
* Performs complex activities supporting the assignment, sourcing, gathering, furnishing, and movement of financial and client information and data according to the established guidelines and procedures.
* Leads end-to-end resolution of complex client issues and inquiries, including research, escalation, and approvals for items with high levels of monetary risk.
* Drives execution of complex financial and non-financial client transactions.
* Supports process improvements, requirements, and initiatives across multiple stakeholders.
* Performs quality assurance reviews, testing, and training to ensure high performance accuracy of performance metrics and quality standards.
* Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation.
* Reviews and updates procedures as needed to ensure they are accurate and up-to-date.
Required Skills:
* 3 plus years Retirement Operations or relevant experience.
* Proficient with internal record keeping applications.
* Adept analytical and organization skills.
* Ability to work well with other business teams.
* Effective written and verbal communication skills.
* Problem Solving.
* Written Communications.
* Analytical Thinking.
* Controls Management.
* Prioritization.
* Result Orientation.
* Mentoring.
* Research.
* Trade Operations Management.
Shift: 1st shift (United States of America)
Hours Per Week: 40
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