Channel Reporting Specialist
Assignment Type: Temporary, ongoing basis where you will be engaged via Hays
Location: Chichester
Working Environment: Hybrid
Pay type: Competitive hourly pay rate
Our Client
The World’s pre-eminent super-luxury automotive brand based in Goodwood, near Chichester, West Sussex, which comprises its global headquarters and Global Centre of Luxury Manufacturing Excellence.
The Role
Everything starts with passion at our luxurious automotive client. It turns a profession into a vocation. It drives them to keep reinventing mobility and to bring innovative ideas onto the roads. Enthusiasm for joint projects turns a department into a strong team where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work are united that they can shape the future together.
As the Channel Reporting Specialist in the Digitalisation team, you will further boost these capabilities and guide the company towards a true data-driven organization. You will be responsible for end-to-end reporting throughout the client journey, synchronizing our omnichannel experience and guiding our product, sales, leadership, and marketing teams on a global level, across 5 regions (including China).
* Develop global channel management strategy by model/campaign and set, monitor, and measure KPIs
* Responsible for funnel planning and targeting process from lead to opportunity conversion
* Responsible for both systematic and ad-hoc client/campaign/performance analysis
* Identify and track client experiences across online and offline channels, devices, and touchpoints
* Identify and implement new opportunities throughout the customer journey to deliver high-performing, agile customer interactions and touchpoints
* Produce regular, insightful reports that enable business steering while identifying gaps or removing redundancies from the relevant client touchpoints/processes
Skills and Qualifications
* Passionate about delivering exceptional omnichannel experiences and driving commercial performance in the luxury industry
* Excellent attention to detail – essential for the creation of reports and output
* Great communication and team collaboration; able to manage numerous business requirements/stakeholders at one time
* Experience working in a cross-functional team environment with the ability to leverage the expertise of others within your role
* Experience using BI analytical tools, ideally QuickSight, Tableau, or CRM Analytics
* Strong experience using and knowledge of Salesforce (Sales, Marketing Cloud) capabilities
* Experience managing third-party suppliers/consultancies in a technical execution environment is highly desirable
* Five to seven years of experience in a commercial/marketing analytics role
Benefits:
* Competitive hourly rate along with an annual performance related bonus
* Hybrid working
* Access to a subsidised restaurant
* 35 days annual leave (Including bank holidays)
What next?
If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now on 0116 261 5001.