Customer Service Executive - Zest Recycle Ltd
Who are Zest Recycle?
We’re a recycling and waste management broker that isn’t afraid to do things differently. From hospitality to healthcare, we work with companies spanning a range of different sectors, offering a fresh, new perspective on long-standing waste management problems helping them to become an environmental leader in their sector.
At Zest Recycle, it all starts with collaboration. To us, partnerships with our customers are everything, and therefore key to our success are professional and customer-oriented employees who take pride in the service they offer to our customers and enjoy being part of a committed team.
Role
The Customer Service Executive role is to provide the highest quality customer service to new, existing and prospective customers. This role also provides general administrative duties, research, quote preparation and carrying out other duties that allow the sales team to focus on selling and the Account Managers to support the accounts.
* Dealing with telephone and email enquiries including processing orders via Weighsoft.
* Recording customer queries/complaints using Case Logs in Weighsoft.
* Update/amend service schedules.
* Using CRM ticketing system to manage enquiry flow (Hubspot).
* Prepare quotations in line with Customer Service Manager recommendations and Account Managers/Business Development Managers.
* Source solutions for new waste streams in line with Customer Service Manager recommendations.
* Liaise with relevant individuals regarding new enquiries/orders to be fulfilled.
* Problem solving & investigating new solutions to different customer requests.
* Internal administration/Customer Service for Key Accounts, including attendance at sites to assist with planning meetings and attending events for set up and breakdown.
* Liaising with internal stakeholders on new service provider accounts.
* Liaising with Key Account Managers for advice and support on client accounts.
* Liaising with service providers over deliveries.
* Liaising with the Finance department to resolve invoice queries.
Skills & Experience Required
* Previous office administration and excellent organisational skills. Experienced in working with senior individuals.
* Experience in providing customer service.
* Experience of working in an extremely busy, fast-paced and demanding environment.
* Excellent PC literacy with an advanced knowledge of Microsoft Office Suite.
* Self-starter who demonstrates initiative and can be pro-active. The ability to multi-task is essential.
* Excellent communication skills both written and verbal that enables the individual to quickly establish respect within the team.
* Ability to plan and organise to balance the needs and priorities of the different areas of the role.
Willingness and aptitude to grow the role to take on new challenges.
Benefits
As part of the Zest family, you will receive:
* 25 days holiday plus bank holidays.
* Pension.
* Employee of the Month/Monthly Star Award.
* Free on-site parking.
* Social events.
Job Types: Full-time, Permanent.
Pay: £24,000.00-£26,000.00 per year.
Schedule:
* 8 hour shift.
Ability to commute/relocate:
* Brentwood, CM13 3HD: reliably commute or plan to relocate before starting work (preferred).
Application question(s):
* Do you have your own vehicle/drive? (access to the office is not possible by public transport).
Education:
* GCSE or equivalent (preferred).
Experience:
* Customer service: 1 year (required).
Work authorisation:
* United Kingdom (required).
Work Location: In person.
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