An exciting opportunity has arisen on the Outpatient Booking team for the position of a Booking Team Training and Quality Assurance Manager.
The successful candidate needs to provide continual support and training to the Outpatient Booking Team staff in order to provide an efficient and effective administrative service in line with local policies and procedures.
The post holder will work closely with the booking team managers, Directorate Support Managers and the Assistant Directorate Manager in developing outpatient booking systems and procedures to meet the changing needs of the service.
The post will be based within the Outpatient Bookings department and flexibility to work in all areas of the department will be expected on completion of training.
To provide direct management to the Outpatient Booking Team Senior Clerical Officers and Clerical Officers whilst ensuring Booking Team staff are available to support the completion of allocated work, training and procedures are adhered to in line with departmental KPIs.
To provide a professional and comprehensive training and support service for the Outpatient Bookings department including the maintenance of training records for all staff.
To ensure that a robust quality assurance system is maintained through internal audit for agreed processes. To provide quality assurance for agreed activity for the department.
To work on own initiative to prioritise work in the specific areas of the Outpatient Booking Team in the face of competing demands.
To provide cover for immediate line manager during leave periods to ensure that quality and business continuity is maintained.
To provide management support to other areas of the Outpatient Booking Team in the event of colleague leave and/or absence.
The post holder will be required:
1. To provide day to day operational supervision for the services.
2. To ensure there is efficient and effective delivery of the service.
3. To provide HR management of staff.
4. To ensure there is effective processes and management of re outpatient waiting lists, clinic booking and utilisation.
5. To monitor and take action to improve Key Performance Indicators.
6. To monitor and manage staff performance and ensure they are working to Trust policies and standard operating procedures.
7. To ensure there is a high quality of training and development of the teams.
8. To be a point of escalation for staff and service users for designated areas of responsibility.
9. To cross cover for colleagues as needed.
10. To deputise for the Directorate Support managers at appropriate forums as needed.
11. Any other duties commensurate with the role.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
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