Automotive Service Advisor - Armstrong's Christchurch
Armstrong's
Listed 14 days ago
Location
Christchurch City, Canterbury
Job type
Full time
Duration
Permanent
Company benefits
Great package - base + bonuses!
Description
* Great base salary + attractive bonus scheme!
* Opportunity for professional growth and development
Armstrong's Christchurch have an exciting opportunity for a Service Advisor to join their team. Represent leading automotive brands; Subaru, Peugeot, Citroen and Opel!
As a Service Advisor, you will be an integral part of our service department, responsible for providing a seamless and outstanding experience for our customers. Your role will involve coordinating and scheduling service appointments, liaising with customers to understand their vehicle needs, and effectively communicating with our technicians to ensure timely and accurate service delivery.
Responsibilities:
* Greet customers warmly and professionally
* Schedule and manage service appointments, optimising workshop efficiency
* Listen attentively to customers' concerns and accurately document their vehicle issues, providing detailed information to the technicians for diagnostics and repairs
* Provide accurate cost estimates and clearly explain service options to customers, obtaining approval before proceeding with any work
* Keep customers informed and updated about the progress of their vehicle service
* Coordinate loan vehicles
* Process service orders and invoicing
Requirements:
* Previous experience as a Service Advisor or in a customer-facing role within the automotive industry essential
* Excellent interpersonal and communication skills, with a strong ability to build rapport and trust with customers
* Strong organisation and time management skills
* Ability to multi-task and prioritise
* A customer-centric mindset with a focus on providing exceptional service
* Ability to work collaboratively within a team environment
* NZ Full Drivers License
* Right to work in NZ
* We are currently only accepting applications from candidates within New Zealand
To apply, please submit your CV and cover letter outlining your relevant experience and why you would be the ideal candidate for this role.
To learn more about Armstrong's, please go to http://www.armstrongs.co.nz
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