Customer Engagement Manager (Social Housing)
Role Overview
We are seeking an experienced and passionate Customer Voice Manager to co-ordinate customer engagement and support the Assistant Director of Customer in championing customer-centric practices within Estuary Housing Association.
Key Responsibilities
* Develop and implement customer engagement strategies to improve customer satisfaction and loyalty
* Collaborate with cross-functional teams to ensure customer needs are met and exceeded
* Provide exceptional customer service and support to customers
* Contribute to the development of customer-centric policies and procedures
Requirements
• Proven experience in customer engagement and customer service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
• Competitive salary and benefits package
• Opportunities for professional development and growth
• Flexible working arrangements
How to Apply
Please submit your application, including your CV and a cover letter, to [insert contact information].