Our client specialises in maintaining critical air conditioning and chiller equipment.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
They ensure customers assets remain compliant and in optimum condition.
Their engineers are very well trained, and their technology platforms are highly advanced.
Their processes are refined and bring systems and people together to maximise efficiency and help us keep pace with growing demand.
The company are based in Shepperton Surrey and a separate regional office in Warmley.
They employ more than 45 mobile engineers and 45 office-based associates.
With ambitious, yet achievable, plans for growth they are a company that provides tremendous opportunities for anyone with a strong work ethic and determination to constantly deliver exemplary service.
Purpose of the Role The Technical Service Manager position is responsible for a team of field engineers and service coordinators to ensure efficient and effective delivery of PPMs, Repairs and urgent works to clients.
Key Responsibilities: Manage a team of field service engineers and service coordinators, managing team performance and employee administration Oversee the planning and scheduling of service calls and preventive maintenance visits Ensure timely and efficient response to client service requests Manager any escalations from the service coordinators, resolving any complaints and issues promptly and professionally.
Monitor service quality and client satisfaction Provide technical support as and when required Attend site visits and carry out site audits and required Identify opportunities to improve service profitability Build and maintain strong relationships with clients Desired Skillset and Characteristics: Strong technical knowledge and experience of air conditioning systems and equipment, such as water chillers, VRV/VRF etc.
Proven experience managing a team Excellent communication skills, both written and verbal Strong problem solving and analytical skills Strong organisational skills Degree or management experience in Air conditioning Systems including Chilled water systems Field experience Must hold a full UK driving license Must be eligible to work in the UK Must live within easy reach of the offices in Shepperton, Surrey.
The role is based in Shepperton No sponsorship is available for this role and it is only open to those already living and working in the UK.
An excellent salary and package is on offer, including a company car after a probationary period.
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