Are you ready to thrive in a fast-paced, customer-focused environment that plays a critical role in healthcare delivery? Join our team as a Customer Service Advisor, where you'll provide exceptional service to secondary care providers and contribute to improving the customer experience for NHS leads, hospital procurement teams, and more. Role Overview This is a dynamic, telephone-based role requiring a hands-on approach to problem-solving, query handling, and data input. Youll work closely with a variety of stakeholders, including pharmacy staff, manufacturers, distributors, and logistics teams, while adhering strictly to MHRA regulations and Good Distribution Practice (GDP) standards. Key Responsibilities Deliver outstanding customer service to secondary care providers nationwide. Proactively support the Regional Hospital Account Management team to enhance customer satisfaction. Process and manage incoming customer orders efficiently and accurately. Respond promptly to inbound inquiries, seeking timely resolutions. Handle goods receipt processing and liaise with suppliers to address discrepancies. Collaborate with internal procurement teams to ensure seamless supply continuity. Generate and proof-check Goods Received Reports. Build and maintain strong relationships with hospital procurement teams, providing daily updates on existing orders. Address quality management concerns, including handling service complaints. Foster clear communication across departments, depots, and companies. Ensure compliance with all relevant Standard Operating Procedures (SOPs). What Were Looking For Essential Skills: Impeccable attention to detail. Strong multitasking abilities. Proven ability to prioritize tasks and meet deadlines. Excellent problem-solving and investigatory skills. A positive, can-do attitude. Desirable Skills: Awareness of pharmaceutical products. Familiarity with Good Distribution Practice (GDP). What Youll Gain The opportunity to make a meaningful impact on the healthcare system. A collaborative and supportive team environment. Professional growth and development in a compliance-driven sector. Ready to Apply? If youre passionate about delivering exceptional customer service and thrive in a role that requires precision, problem-solving, and collaboration, wed love to hear from you. Apply today and be part of a team dedicated to excellence in healthcare support