About Our Client
Our client is a well-known Public Sector and Government organisation looking for an IT helpdesk - 1st line support.
Job Description
1. Provide 1st line remote IT support to end-users
2. Check systems logs to ensure any issues are identified and highlighted in a prompt manner
3. Create new cost centre and suppliers and change authority pillars within the procurement system
4. Provide end user support to technical and non-technical users by showing how to use the system to improve the end user experience
5. Ensure high levels of customer satisfaction through excellent service delivery
The Successful Applicant
1. Experience in use of ERP systems particularly Finance
2. Proficiency with Microsoft Software
3. Strong customer service and communication skills
4. Ability to schedule and manage multiple appointments effectively
5. Problem-solving skills and attention to detail
What's on Offer
1. Salary up to £21,000 per annum
2. 12 month fixed term contract - possible extension
3. Free travel by train
4. Hybrid working 2-3 days per week near Pontypridd
5. Generous holiday entitlement and Pension
6. An inclusive and supportive company culture
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